Cracker Barrel Old Country Store 2701 Crittenden Drive, Louisville, KY 40209

"Server was busy and it took over 5 minutes to get to our table. When she got there she didn't introduce herself or anything. She said are you ready to order? She brought all of our food out at once. We asked for our salads before our meals. Food was good but slightly on the cool side. Probably sat in the server window. She didn't look that busy to us. My brother had to wait a bit for a refill on his drink. When she came with his drink she dropped off our check. Not asking if we wanted anything else. My brother wanted dessert. It took a bit for that to be ordered too."

"The service was good here, and they did what they could. There was a supremely dissatisfied customer that made themselves known to the entire staff and every customer in the store. The manager handled it professionally and quickly in my opinion. We showed up an hour and a half before closing. The men's restroom needed some attention, and a deep clean. The store was nice, as usual. Our food came out properly, the main courses were fine. A lot of our side dishes looked like they had been under the heat lamps for a while. I'm a big fan of the hash brown casserole, but this one was dry and a tough chew. The same for the apples. The cornbread and biscuits were great."

"Lovely, the food was fresh. It was delivered quickly. The service was great. The atmosphere was great. It was a nice dining experience."

"The service: Showed up for a Curbside order at the time of pickup. After pressing “I’m Here” on my confirmation email I waited an extra 20 minutes in the designated spot before I called into the store to check on my order. I was told to hold. I held on the line for a total of 5 minutes, intermittently someone returned to the phone asking if I was waiting for the manager to my reply no, this happened 4 times and each time they told me they were still checking on my order. After 5 minutes I took the liberty of walking inside to which my order was still not found. 5 minutes later my order was giving to me. The food: Pretty sure my food was prepared a week ago & I waited a total of 30 additional minutes after the app said the food would be ready to receive it. The biscuits were so hard I could skip rocks with them. The chicken tenders were COLD and oddly pinkish in the center and the broccoli casserole smelled rotten and was an ice cube. I asked for no pork on any of the items that normally come with bacon like the loaded baked potato it was smothered and covered in it. My order was a total of 42 bucks.. to which I still tipped 20%. Needless to say it all went to garbage. It was inedible. Below is a photo of the trash.. because that’s exactly what I received. Lesson learned. -10/10."

"The food was good but the way this whole place was run was chaotic. I ordered the thanksgiving platter and arrived on Thanksgiving Day and this place was literally packed to the brim. My order was ready but I literally did not know where to go to pick up my order and wasted 30 minutes waiting in my car at one of the designated curbside spots when I should've just came around the building. Wished that I could've received a notification or directions to do that instead of wasting my time cause my food was cold when I got it. Nonetheless now I know the next time."