Kroger

"I have shoped Krogers for 40+ years. For 7 years at Brownsboro. I HAVE SPENT a avarage of 195.00 a week. One return attempt in 40 years. This is the only Krogers I get a in your face attitude from some newer younger employees of yours. Whats up with this? It's to bad because you have some outstanding personable employees at Brownsboro, Louisville."

"I’m not sure where to leave this review but hopefully Kroger corporate sees this. To the first representative I had on the phone today, you are awful. I hope you learn some better ways to talk to people’s spouses and to allow them to ask questions without disrupting and having an attitude. To Hannah the supervisor I got when I called back (the rep wouldn’t transfer me to a manger) you were lovely. Thank you so much for actually hearing my concerns, I honestly didn’t care about points after the way I was treated the first phone call and just didn’t want someone else to have a mental breakdown like I was. But you went ahead and fixed it and descaled the issue. I am also so happy that I got a warm transfer. The call center I worked for used cold transfers and it was awful. But you did a great job. Thank you for hearing me and fixing the issue. Love Hannah!!"

"Today I had a negative experience while using a self-checkout system at this store. I was yelled at by an angry store assistant for using a hand scanner during the checkout process. The assistant claimed that using the hand scanner would lead to mixed-up prices. However, I finds this claim puzzling because, based on my experience as a software professional, both scanning items at the self-checkout machine and using a hand scanner should ideally produce the same results and there were no notices about Kroger policies about uses of hand scanner. I am thus compelled to pose the following question to Kroger: why is the hand scanner tool provided if its utilization may ostensibly lead to complications? In my personal experience, using the hand scanner has proven to be a more convenient and efficient means of self-checkout compared to manually scanning each item at the machine. I firmly believe that interactions with store assistants should be characterized by professionalism and courtesy. Regrettably, I must express my dissatisfaction with the store assistant's demeanor during this encounter, as it left me feeling disrespected and, to a certain extent, subjected to perceived bias. I trust that Kroger places a premium on fostering an inclusive and respectful shopping environment for all patrons and looks forward to a response that addresses these concerns."

"Jennifer is an absolute ROCKSTAR! My Jedi Master Floral Goddess of a sister did it again, knocked it right out of the park with these gorgeous arrangements for My Beautiful Village Momma and my Best Friend Mimi! Thank you Sis! I love you!"

"As a loyal shopper at Kroger's for several years, I can confidently say that it is an exceptional grocery store that consistently provides a superior shopping experience. Kroger's has truly set the standard for what a grocery store should be, and here's why I believe it deserves five stars: 1. Vast Selection: Kroger's offers an impressive array of products, from fresh produce and quality meats to an extensive selection of international foods. Whatever I'm looking for, I can always find it at Kroger's without any hassle. 2. Outstanding Fresh Produce: One of the standout features of Kroger's is the freshness and quality of their produce. It's evident that they take great care in sourcing the best fruits and vegetables, which adds an extra level of satisfaction to my shopping experience. 3. Competitive Prices: Despite the excellent quality of their products, Kroger's manages to keep their prices competitive. I always feel like I'm getting good value for my money, which is a significant factor in why I choose to shop there regularly. 4. Impeccable Store Organization: Kroger's stores are well-designed and neatly organized, making it easy to navigate the aisles and find what I need quickly. The store layout is intuitive, and shelves are consistently well-stocked. 5. Friendly and Knowledgeable Staff: The staff at Kroger's are always welcoming and eager to assist customers. They are knowledgeable about the store's layout and can readily provide information about products when asked. 6. Kroger Plus Rewards Program: The Kroger Plus Rewards program is fantastic. I've saved a considerable amount through their digital coupons and special discounts tailored to my shopping habits. It's a great way to maximize savings and get rewarded for my loyalty. 7. Clean and Well-Maintained Stores: I appreciate how well-maintained and clean Kroger's stores are. It creates a pleasant shopping environment that makes me feel comfortable and at ease while browsing the aisles. 8. Convenient Services: Kroger's offers various convenient services, such as online ordering with curbside pickup and delivery options. This is especially helpful during busy weeks when I need to save time but still want the same great products. 9. Community Involvement: I admire Kroger's commitment to giving back to the communities they serve. Their initiatives to support local charities and organizations show that they genuinely care about making a positive impact. 10. Continuous Improvements: Over the years, I've noticed Kroger's dedication to enhancing the shopping experience. They actively listen to customer feedback and make necessary improvements, ensuring they stay ahead in the game. Overall, Kroger's is more than just a grocery store; it's a shopping destination that consistently impresses me with its exceptional service, quality products, and commitment to customer satisfaction. Whether I'm doing my weekly grocery run or looking for specialty items, I can always count on Kroger's to deliver. If you're looking for a fantastic shopping experience, I wholeheartedly recommend Kroger's. It's a five-star store in every sense of the word."