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Mike Smith Firestone
227 State Street, New Albany, Indiana, United States
About the Mike Smith Firestone
Mike Smith Firestone is a trusted car repair and store located at 227 State Street in New Albany, Indiana, United States. With a commitment to excellence and customer satisfaction, our experienced technicians provide top-notch service for all your vehicle maintenance needs. Whether you need a simple oil change or more complex repairs, you can trust Mike Smith Firestone to get the job done efficiently and effectively. Visit us today for all your automotive needs.
Photos of Mike Smith Firestone
227 State St, New Albany, IN 47150, United States
Opening hours of Mike Smith Firestone
Monday:
07:00 - 17:00
Tuesday:
07:00 - 17:00
Wednesday:
07:00 - 17:00
Thursday:
07:00 - 17:00
Friday:
07:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Mike Smith Firestone
"Very friendly staff and service department. Have been taking all my vehicles and family members cars for service here for years."
"I was referred here with high recommendation and expected a lot honestly. I am very disappointed. I got $945 worth of work done on my vehicle. The second I left my wheels and brakes made god awful noises which they could hear from my car down the road! Went in again it was fixed. I was just driving down Paoli Pike and just used my brand new windshield wipers maybe for the 3rd time since getting all this work done (JUST LAST WEEK) and the right one flew off onto the road! This is ridiculous!"
"My wife has gone MSF for years and now every time she takes her car in they try to sell her into doing other services... we know the tread is getting low on the tires, but we just want the oil changed! Recently, my son took his car in to have the AC serviced. Apparently there was some confusion because what was initially $350 became $1,559. I don't question the need for the extra parts and service but when a kid is the customer I would get some kind of formal quote especially when the car isn't worth $1500 and it turns into a "he said she said" situation. On the bright side my wife and her family aren't taking their vehicles there any longer so I don't have to deal with these rude people, what used to be a very good establishment has now become sketchy."
"What an amazing staff. We were headed to a car show and broke down right by their shop. They were quick to help diagnose the problem, locate the parts for a difficult repair, and found us a place to stay while the repairs were done. Very knowledgeable and honest. They went above and beyond, making our stop in town a memorable one. I wish this shop were located in our hometown!"
"Very rude and impersonal staff. Way over charged me $140 to rotate & balance 4 tire. Got home later that day and noticed one of my wheel locks hanging on by two threads. (Which tells me they do not torque the lug nuts).You would think by me being the only customer in the store with 5 worker standing around I would get a better service with quality. They also somehow rotated in a crisscross pattern instead of front to back & back to front. I know because I had a wheel on the front right with curb rub that ended up on the left rear when they were finished. Owner also quoted me $135 to change out a $20 tire pressure sensor. "Nope"- "I will NEVER return"."
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