Goodwill,

4425 Shelbyville Road, Louisville, KY 40207

"Worst experience at a goodwill. The cashier/ supposed manager of this establishment checked me out. She was huffing and puffing and throwing things around as she was rudely checking people out. I purchased a small children’s backpack and a little toy truck for my son. It was $15, which I knew was not the right price but in the hustle and bustle of her rushing through customers I didn’t even second guess it. I paid and went to my car and reviewed my receipt. I noticed that she had charged my for one of my items 3x’s. I immediately went back in to get my money back. She refused to refund me and said that there was nothing she could do because the refund would be under $10. It had to be over $10 to get refunded. That didn’t sit right with me. She told me I could go and find something in the store that was $10 or less and take it for free. Which made no sense to me at all. How can you over charge for an item and not be willing to give the customer the money back that was the error of the cashier? I know it wasn’t a lot of money, but it’s the concept of it. I would advise all customers to check their receipts at this location. They could be overcharging people and getting away with it which is stealing. I probably wouldn’t have caught it had my sister who was shopping with me not pointed out that $15 was double what I actually bought. I believe they could be stealing money this way and using this wrong policy to cover it up."

"Cashier named Victoria is the rudest women you will meet. I had a table being held up front and she sold it to another customer before I got up to the register then denied ever seeing so called table and then said I was too pretty to buy that table anyways. Great customer service Victoria!"

"Standard Goodwill. I found some shorts and leggings today. They have a wide variety clothes and all kinds of household items,"

"Staff was very friendly and personable, issue is mainly with the pricing. It’s a decent sized store but the prices on some items are pretty high for a thrift store. (Reference images attached). When I went there was some cool stuff. I know they don’t clean the furniture though because the car in front of me was dropping off a couch and it immediately went on the floor and had crumbs in all the crevices still."

"Very quickly becoming my new favorite place to shop....for anything. The new location on Shelbyville Road is amazing and has such a huge selection of apparel, furniture, electrics and kitchen equipment. Everything is worth the price and it's about time to finally see Goodwill's brand positioned in a positive light with the community. After many years of hard work and effort, they are finally getting the recognition they deserve. You will always find something when you go."