Pizza Hut,

1985 Brownsboro Rd, Louisville, KY 40206, United States

"Pizza Hut's newest menu has added some new items. I was never keen on Pizza Hut's past cardboard crusts. But recently a new New York thick crust and stuffed crust additions have resurrected the Pizza Hut brand, in my eyes! Check out the brands stock! Stocks don't lie."

""Sorry we didn't have deep dish dough so we made thin crust, but can't refund you the extra $1 you paid for deep dish." "Sorry your thin crust came as a pan, we just gave you a credit to your account" that in 6 weeks still hasn't appeared. They can't get a single order correct, and will never own up to it. We've often paid, waited for delivery, then given it to neighbors because it was entirely wrong, and had to re order elsewhere. Do not go here."

"Ordered drinks. Did not get. Tried calling no one picked up. Couldn't even send an email due to app keep going session timid out"

"Forced to order using an app that doesn’t work properly. The app told me I could order free breadsticks but kept adding the price next to them. When I went to the store to ask if they could still honor it they told me to remove items from my cart if I wanted it to be cheaper. That doesn’t change that if it says it free and I add it to my cart it should be free. The most useless lifeless employees offered no solution and I simply went to Kroger a few doors down and got a freezer pizza instead."

"ordered for pickup at shelbyville rd and the order was switched to brownsboro rd. Shelbyville had no record of the order. i went home and looked at the receipt showing the switch then. i felt sorry for the manager at shelbyville as he tried repeatedly to find my order during a very busy period before the louisville football game. i then after viewing my receipt sas the switch and went to brownsboro. 46 dollar worth of pizza. they put pineapple on my wife's pizza which she does not like absolutely. of course this flavored her pizza and after a couple of bites, ate a ham sandwich instead. also they mixed up the ingredients additionally, putting some of her choices on mine and some of my choices on hers. what a sad situation. You no longer talk to a person, having to order online is my experience. In talking with our clients, those that eat pizza, once enjoyed the pizza hut experience, but having noticed a declination in service, seek other pizza places. I like pizza hut pizza, the thin crust exceptional for us, but this experience has caused us to rethink our choices. Most sad. My wife says MBA's have destroyed the customer experience and respect and value for, by corporate greed over product/service quality."