Starbucks,

2301 South 3rd Street, Louisville, KY 40208

"I went for my pregnant daughter craving the grande hot chocolate with caramel drizzle. I drove 45 minutes from my home to get it. The drive-thru is very frustrating, and the line is always long. I went into the store , placed my order, and waited over 10 minutes. As I waited and watched the service providers, they had time to joke around, talk about plans to do things, or the things they did last night. I know they are young, but good service is needed and expected. I really don't mind the chatter as long as the customers are served timely. Well, needless to say, add, I sat one of the workers' family members walks in and was served immediately and left without paying. He was an older man, possibly a grandfather. He never placed an order and only spoke words regarding family. The server appeared to already know what to give him. He thanked her while leaving, saying I'll see you at home. I didn't mind this action because it's not my business. I do mind waiting over 10 minutes, being the only person in the store waiting while friends and family are served first. I know your thinking they may have ordered online, but in case like that, they would've given their name or said they are picking up, and none of this happened. I would've asked for the manager, but she was joking and playing as well. There should be a timer on drive-thru or something offered for such a long, unnecessary wait inside and out. I'm patient with those doing their job, but my patient runs thin for those playing instead of working as if the customers have nothing better to do."

"Ordered a drink to pickup on grubhub, and when I showed up at the estimated time there were maybe 7 customers in line and 7 employees and not one came to the grubhub counter, or made my drink in the 20 minutes I waited there. Had to got refunded through the app."

"Don’t go into this Starbucks if you expect service. Every single customer in line got attitude from the staff because the store was closing in 15 minutes. They lie and tell you the “Frappuccino machine” is turned off when it’s literally just a blender. The service sucks and the people are rude. They never have any of the ingredients to make the drinks and they’re always running out of supplies. The drink quality is inconsistent and poor. I don’t want attitude, I want coffee. If you’re gonna close the store at 9:45 instead of 10:00 then change the hours of your store."

"Waited in line to order for around 20 minutes. Got my coffee 20 minutes afterwards. Definitely not worth a 40 minute wait. There were only four staff members working, and even then one of them disappeared for about 15 minutes, and when she returned another one disappeared. There was a line out the door. The coffee was terrible because the barista didn’t prepare it correctly, and the drink wasn’t even full when she handed it to me (about 3/4 of the way). Not worth nearly 6 dollars. This Starbucks needs to get its sh*t together if it’s gonna continue to be on this campus. Tired of the awful service, long waits, and bad coffee."

"Y'all need to chill. Yes it's busy af the entire time and not entirely clean but you have a lot of privilege if you care that much about tables having some crumbs on them. It is never that dirty and you can't blame them for not being able to get people to clean it up. Don't like it? Just go somewhere else!! There's coffee in Davidson and Einsteins and there's literally a whole other Starbucks in the SAC, and there's the entire library you can sit at. Get off your high horse and get over it. The staff are very nice and do their best given their situations."