Kroger,

1213 Skyline Drive, Hopkinsville, KY 42240

"I went into Kroger yesterday evening with my family. When I got to the register, a young lady by the name of Takeeyah was my cashier. She was very polite and took it upon herself to assist me with my Kroger app for my purchase; she actually taught me how to use it. I've had the app for a few months, but I never knew the card was on there (meaning I've never used it correctly). She also displayed the same kindness when it was my mother's turn to make her purchase; she assisted her with using her OTC card for the first time. I should've told a manager on the way out, but it didn't occur to me to do this until later. In conversation this morning, we were talking about it again because great customer service is not as common as it used to be. My daughter mentioned to me that there was a young man that offered to take my mother's motorized wheelchair back after she got herself into the car. I didn't even witness that part. I wanted to let you know that you have a couple of amazing, young staff members on your team! It made our experience even greater. I just wanted to give an extra thanks to them for going the extra mile; they didnt have to, but we're grateful they did!"

"The store itself is awesome!! Great food selection and pharmacy. Great price on almost everything. I buy flowers here. Myself plate lunches sometimes. Only problem I have is I have run into the same employee Keisha 3 separate times and she is always rude, hateful and acts like you are bothering her if you ask her something. I have let it go the previous 2 times because sometimes people have bad days. But this week she was working the gas station part of Kroger. Again she was nasty, rude, hateful and just plain unkind. So I did call the manager and let her know my past 3 experiences with 1 employee. Like I told her if she hates her job so much find a new one. In sure someone else would love to have her job and conduct themselves like othe Kroger employee's and be kind, nice and helpful. I always buy my wife flowers because when I go through that part of the store the flower department person always tells me qhats in sale. So I always buy my beautiful wife flowers just because she is a awesome wife!! Great job Kroger on everything except the 1 employee I spoke of. I'm sure if she continues to act this way someone else may call and she may not have to hate her job anymore! Be glad you have one because someone might love to have your position."

"Terrible grocery pickup, was told I needed to come 30 minutes after my appointment and when I got there and signed in I received a call that it would take another hour and “they don’t know if I should wait outside”. Worst grocery experience I’ve ever had. Called to complain an they said my order was ready when I first got there and I could come back and pick it up. Drove back to Krogers just for them to tell me I would have to go back into the app an reorder everything. At this point I declined since I already wasted more time dealing with pick up then actually going in and just getting groceries myself.i explained to the pick up employee who apologized on behalf of her younger co worker that I no longer wanted my groceries an I get being understaffed but the whole situation completely soured me on Kroger and pick up an I’ll just take my business elsewhere."

"I am a Veteran with a Service Dog. I went into Kroger's for a gallon of milk. I was denied service due to not having documents or a harness identifying my trained dog as a Service Dog. The Manager on duty claimed to know the laws of the Americans with Disabilities Act. For those of you who don't know about the Americans with Disabilities Act, it is against the law to ask for documentation and require a service animal to wear a harness identifying it as a service animal."