Captain D's

"Not sure if it was a manager or the cook, but when the customer asks for something that is no longer on the menu (but definitely was because I’ve ordered it many times in the past), it’s okay to just say we don’t offer that anymore. You don’t have to belittle the customer and the person trying to take their order and yell through the window that the last time you made that for someone you got your A$$ chewed. Very unprofessional."

"They never have rice. Their grilled chicken is always in the frerzor, the original fish has a taste that its not suppose to have."

"I've gone to the Mayfield location from time to time. Out of the numerous times I have gone, only one time (around the lunch hour) was the service adequate quick and the food near perfection. Most the time, the drive thru is slow. I think they may have a difficult time keeping cooks and employers. Some times the fish is very overcooked, or dry, or just plain bad. It's like a box of chocolates, you never know what you'll get."

"This was a joke, ordered online. Received a $100 gift card for Christmas because I enjoyed eating at Captain D's till now. Placed order, received call said grill was down, told me to cancel order they could not, I explained I placed order as guest and couldn't pull back up, employee called general manager, GM said to call corporate they had no control, I requested raincheck just make order tomorrow and I would pickup, this is obviously the punchline.... employee said "we blew fuse and doubt grill be working tomorrow". I asked for number and was told only could go online to get money back. Asked for number to talk to someone, no number available. I asked for a complaint number, no number possible. This is ridiculous and I have wasted an hour over all this. I'm out $26+ and hour of my night after work. I tried to reach a logical conclusion but the employee seemed bother to even deal with me not to mention the lack of professionalism. This GM didn't feel need to call customer (me), and if this is how the owner runs his locations well congratulations you took my Mother for $100 of her money she spent on Christmas gift (btw she is on fixed income and retired from food service industry) because of this is how a GM and trusted employee are allowed to behave ik scared to eat or visit anymore locations. Pathetic and utterly ridiculous"