Burger King 1735 East Vienna Street, Anna, IL 62906

"We had an unfortunately awful experience tonight. When I went in to pick up our food, the order wasn't ready. I usually wait a good 5 minutes before heading out to pick up a mobile order. The screens were full of backed up drive thru orders, there were tickets everywhere, the food slide was backed up with sandwiches... one of the drive-thru orders on the screen had 17 minutes listed. Another was about 12 minutes. There was a group of roughly 6 people in the lobby who were waiting quite awhile for their food, too. It appeared that the two employees in the back were doing their best to keep up with food prep and the employee at the drive thru was doing what they could but I was confused as to why the manager on duty had things in such disarray. I can understand being short-handed, but it seemed like the actual issue was keeping track of tickets and bagging the orders to get them out. Otherwise, a backed up sandwich shoot makes absolutely no sense. When I was finally given my food, I was missing a sandwich and fries. The manager even admitted to me that they had no idea what was even on the ticket. I finally got the last sandwich and fries and went home. In hindsight, I should have opened everything on the counter because once we got home, the sandwich was missing the cheese we paid for. I truly hope this store can take a step back and retrain and come up with a better management plan."

"If you want to eat in here, this is how you do it, go through the drive through, order, get your food, then take it inside to eat it, other wise you will wait 20 to 30 minutes inside waiting while watching them fill drive through order after drive through order, ignoring their inside customers, at least I did get my food this time after about 25 minutes, last time after 45 minutes I got a refund, there is never any expectations or apologys, just workers acting very rude and annoyed when when you politely inquired about your orders, very low professionalism for burger kings standards"

"I gave it 4 stars bc the customer service was okay I asked for no ice and got extra and they were a little rude. But the food was great."

"We ordered our food and had to wait over 40 minutes to get our order. People coming in after us, was getting their orders while we had to wait. No one came an explained what we was waiting on or why we hadn’t received our food. Very poor service."

"Not sure if they got new management or what but the store seems cleaner than a few years back. Cashier was very friendly and kitchen got my order out quick. What more do you want from a BK?"