Valvoline Instant Oil Change

"I got my oil changed here on Monday and noticed a light rattling sound shortly after pulling away after my service. I wasn’t sure what it was but it didn’t seem to be affecting anything at the time so I continued on. Fast forward to Wednesday night and I’m driving 70mph on the interstate when I hear a loud scraping from underneath my car. I pull off to the side shoulder and realize the engine splash shield is completely off. I had to call AAA to get my car towed, where I waited for nearly 2 hours in an unsafe situation being on an overpass with cars going 70mph next to me. On top of that, the inconvenience of other people’s time and safety by having to pick me up on the interstate and put themselves in a high risk situation. The next morning after my car was towed to a different car service location, they informed me that my oil was dirty and the previous location (Valvoline) should have done an oil flush due to how dirty it was, in addition to my gas valve cover leaking and needing to be replaced, which the previous location (valvoline) also did not inform me of. This caused me to be 3.5 hours late to work (missed income) on top of paying double for an oil change + repairs ($255!) because it wasn’t done properly the first time. I’ll never go here again which is unfortunate because I’ve been to this location several times, but this experience alone has taken a lot of my time, money, and put me in a high risk situation. I wouldn’t be able to get a service done on my car again and trust that everything was done properly. I hope your staff will be more attentive to what they’re doing because this is beyond an inconvenience and it affects people’s lives! And honestly I should be compensated for both oil changes at this point. Why am I getting another oil change 3 days later??? This is completely unprofessional and a terrible experience for such a well known car service company. Highly recommend not going here!"

"This place is AMAZING! We drove all over town needing to get our oil change and they were open later than we expected. Plus the manager there is so super friendly and he helped explain "mechanic language" to me. So that is very helpful. This is definitely OUR STORE!"

"Today I only needed air in my tires. I come to this location for all my oil changes for our cars. We also take advantage of their other services like batteries. Every person who has worked here over the years has been absolutely pleasant."

"Such great staff. Everyone was friendly and professional. I didnt even have to leave my car. They showed me what was recommended and discussed different options with me and let me choose. No one was pushy. Garrett was so friendly and kind. The oil change was so fast and efficient. I am glad I found such a great place to go and I would highly recommend them."

"Do not use for any service aside from oil change. Was sold on having our Lincoln Navigator’s tires rotated. They stopped after removing 3 lug nuts and told me they did not have the correct size tool to remove them and were having difficulties because they were aluminum—they are steel. They put said lug nuts back on and sent me on my way. I looked at the lug nuts they attempted to remove and they are stripped completely bald. 2 are slightly stripped, 1 has 2 of the hexagonal ridges completely worn away. This is a safety concern and I cannot believe they allowed this. When I called to have them rectify the issue, they told me that it couldn’t have been them. If there wasn’t an issue, they would have proceeded with the rotation."