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Firehouse Subs Jefferson Mall
4905 Outer Loop, Louisville, Kentucky, United States
About the Firehouse Subs Jefferson Mall
Firehouse Subs Jefferson Mall is a popular food destination located in Louisville, Kentucky at the Jefferson Mall. This restaurant is known for its delicious and hearty subs, made with high-quality ingredients and served on freshly baked bread. Whether you're in the mood for a classic Italian sub or a specialty option like the Hook & Ladder, Firehouse Subs has something for everyone. The friendly staff and cozy atmosphere make it the perfect spot to grab a quick and satisfying meal. Come visit Firehouse Subs Jefferson Mall at 4905 Outer Loop for a tasty dining experience you won't soon forget.
Photos of Firehouse Subs Jefferson Mall
4905 Outer Loop, Louisville, KY 40219, United States
Opening hours of Firehouse Subs Jefferson Mall
Monday:
10:30 - 21:00
Tuesday:
10:30 - 21:00
Wednesday:
10:30 - 21:00
Thursday:
10:30 - 21:00
Friday:
10:30 - 21:00
Saturday:
10:30 - 21:00
Sunday:
10:30 - 21:00
Reviews of Firehouse Subs Jefferson Mall
"i’m a door dasher and when i went in to pick up someone’s order they said they don’t have it but after asking around, it turned out they already made it but gave it to someone else. They keep their doordash orders behind the counter (which is already bad because on doordash they’re listed as a restaurant where the orders are supposed to be on a shelf) so clearly an employee physically handed it off to the wrong person so after they told me that it seemed like no one wanted to help further or even pay me any attention. i was still standing there waiting for a response or anything really but they just didn’t pay me any attention because they didn’t want to deal with the problem they, THEMSELVES, created. so i asked if they could remake it because they gave it to the wrong person and i had my phone pulled up with the proof that I am picking up for this dash but they didn’t care so he raised his voice and said “unless another ticket order comes through, i'm not making a sandwich just for free”. But really sir what you already did was give a free sandwich away without making sure you had all the facts. And he continued to say that if i have a problem i need to contact support because he can’t help me. And support said they need to remake it but the manager still refused so doordash was forced to cancel the order so i only got half the pay and the customer never get her sandwich. This was completely UNACCEPTABLE and ever since then I always reject doordash orders for this specific fire house subs on outer loop because it’s very clear that none of the like 7 people working that day gave a care in the world that THEY MESSED UP. Terrible customer service. Even worse management."
"Walked in to get a sub and there was only two people working. Was not looking forward to the wait since there was a line. Lady checking out was polite and even though there was a wait it was one of the best Firehouse subs I've had."
"Been sitting here for 29 mins now waiting on my sandwich. There's 5 people in the restaurant and they've been waiting longer than me. Absolutely ridiculous for a damn sandwich. This place needs to be shut down. The workers could care less and they coughing out into the open without covering their mouths. Took me a total of 35 mins to get one sandwich. Will never return to this location"
"EDIT AFTER COMMENT FROM OWNER: I contacted Firehouse support the very day this happened. They have done absolutely zero to rectify the situation. Just let this place go out of business. The manager hates his life anyway and I doubt y’all pay a living wage. Been coming for a long time. Ordered a sub off the app, accidentally sent it to the wrong store. A mistake I have seen MANY times in my food service days. The restaurants I worked for have always honored the mistake. As it is very common. Don’t expect Firehouse to be forgiving of your mistakes. Ole Vance, the manager, don’t give two $&-ts about your mistakes. Don’t dare try to explain yourself."
"Was having a very rough day, the kind where everything goes wrong. The staff were super kind and amazing, helped me in every way they could, and went above and beyond. Their kindness and service gave me the happiness and energy to get through the rest of my day, and I can't thank them enough. Anytime I'm in the area, I will be sure to stop by and get a sub, cannot recommend them more."
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