Buffalo Wild Wings 4917 Outer Loop, Louisville, KY 40219

"I usually have a really good experience here, but this time not so much. Even though the place was practically empty the one gentleman didn't seem to want to seat me - telling me I could get a stool at the bar. And then walking off. Another host came by about 10 minutes later and took me to a table and sat me down, I had an emergency phone call so I had to tell my server it was going to be about 10 minutes before I be ready to order so she said she'd come back once I got off the phone it was difficult to find her but eventually I did, I placed my order for flats and wedges and that's where everything fell apart because the kitchen messed up the order that my wet just came out right away and they were wonderful but then my 25 piece flats order came out with literally one flat. And no time to make more because now it's 10 minutes till closing, it really took a long time for the wings to come out, much too long for a restaurant that was that empty; then they were not even particularly hot when they came out either. On top of which I ordered two different flavors and if I got them I'm not really sure because they were all mixed together in one pile of not flats. The assistant manager did give me a discount, but believe me when I tell you that it was not enough of a discount to even cover the premium cost of ordering all flats. And then I ended up having to pack it to go and because of how long everything took. My server was awesome and I tipped her accordingly, but if I had it to do again I would have paid for the wedges give him my server the same tip and left the wings there because they were such a disappointment."

"When I got my food, it was cold, dry, and hard. I had to add my own sauce to the boneless wings. I got mild. I also called the one on outer loop and asked them if they could make them extra wet, they said yes. When I got them they were dry and cold!"

"I ordered food online, 10 wings, fries and an order of onion rings. It said 30-45 min until its done. I get to the location about 40 minutes later and then waited over an hour just for them to tell me they haven't even begun to make my order. I asked for a manager. Another 20 minutes go by and someone brings my food and tells me the manager is unavailable, which is completely unacceptable. I'm extremely disappointed with the service here."

"10 minutes standing in the front door before we were greeted. Restaurant was empty, so not busy…. I would rate the food, but it’s been an hour and I’m still sitting here waiting on my food. No one seems to care about the waiting.. no sense of urgency or “ sorry about your wait”….. I literally just left a funeral that was more lively. I would think it was just an “off” day, but we’ve been here several times over the past couple of years and it’s always the same.. I guess we’ll learn…"

"I placed an order for to-go at 4:10 in the morning of the same day, it was ready at 4:30. Ordered 20 wings, and both boxes only had eight wings in each of them. At least they left a 25 wing sticker inside for me. Smh. Edit: I just went into my other ten piece. Yup. Only eight we’re in there. Why are you like this? Just stop."