Wendy's,

2800 Packerland Way, Louisville, KY 40213, United States

"Went here to eat lunch. Ordered they got one of my combo meals wrong. It was not what was on receipt. They got the right one. Where eating our burgers and realized the cheese was old. And they over cooked 2 baked potatoes."

"Old food that was already cold, a dirty store, and spotted a C sanitation grade on the way out. This location is to be avoided."

"Food got cold really fast after sitting down to eat. My double patty Baconator would've been awesome if it wasn't for the fact that my patties weren't cooked thoroughly. They were pink on one side of both patties. Fries seemed to get cold almost instantly. We had driven 6 hrs on our Journey home so we were both ready to eat something hot. Sadly, the whole experience was a let down. I didn't post pics of my uncooked Baconator because my husband wouldn't let me. Only took pic of the kids meal and bottle of water."

"Started off being told card or exact change, no issues there. Food was totally incorrect. Ordered 2 Double Dave's Classics got Baconators. I guess an upgrade but same place later in the day got a co-workers order wrong when they gave a hamburger instead of a chicken sandwich. I'm not sure if they were off but they're usually perfection."

"Single worst Wendy's that I have ever been to. Went through the drive through and they charged $1 for a Ghost Pepper Sauce. When we pulled away from the drive thru into the first available spot there was a drink, sandwich, ketchup, and the Ghost Pepper Sauce that they charged me for missing from the bag? So, I hopped out of the car to tell them what was missing and the main door was locked (they said it was jammed closed). So, after walking around the building and in the door beside the drive thru I told them exactly what was missing - having just went through the drive thru and the guy popped around the corner and then back around and said do you have a receipt as if I didn't just go through the drive thru - they did this in front of all of their customers in line who all looked very surprised. So, I walked back out to the car, grabbed the receipt, went back in, handed the guy the receipt and had to repeat everything that was missing again. A few minutes later he came back with a bag and I walked out to the car to find out there was no ketchup, no Ghost Pepper Sauce, and the Jr Bacon Cheeseburger with no tomato actually had a tomato imprint and seeds when I opened the bun. Do they not understand that food allergies can kill a person???Also, after all of that the kids were all three complaining that their fries were not hot - three separate things of fries. To top it all off I didn't see a single person handling food or drinks wearing plastic gloves even though you could see boxes of them on the wall. The Wendy's chain should not in any way consider this location up to their standards and some serious customer service training and facility repairs need to happen at this location. It has been a very long time since I have had an experience like that..."