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Smashburger
600 Terminal Drive, Louisville, Kentucky, United States
About the Smashburger
Smashburger is a popular fast-casual restaurant located at 600 Terminal Drive in Louisville, Kentucky. Known for their juicy and flavorful smashed burgers, this institution offers a variety of delicious menu options, including handcrafted burgers, chicken sandwiches, salads, and sides. With a focus on quality ingredients and bold flavors, Smashburger is a must-visit destination for burger enthusiasts in the United States. Whether you're looking for a quick bite to eat or a satisfying meal, this restaurant is sure to leave you craving more.
Photos of Smashburger
600 Terminal Dr #10, Louisville, KY 40209, United States
Opening hours of Smashburger
Monday:
Day off
Tuesday:
Day off
Wednesday:
11:00 - 19:00
Thursday:
11:00 - 19:00
Friday:
11:00 - 19:00
Saturday:
11:00 - 19:00
Sunday:
Day off
Reviews of Smashburger
"I wish I could rate this a zero service. I came through the airport around 4:45pm on Tuesday, February 13th and had the most horrible service. I waited at least 8 minutes for someone to come from the back to take our order and when she did come up front she was so unpleasant. She had AirPods in her ear so she couldn’t hear, nor did she speak clearly. She screwed up my order and when I brought it to her attention all she said was “my bad.” Pick a different place to eat if you are looking for good service."
"Aweful service. 4 people "working" Placed an order for a chicken sandwich and a burger. Waited 45 minutes. At one point the cashier stopped taking orders so the kitchen could catch up. There were 3, THREE, three people waiting for food. The kitchen can't keep up with 3 orders. Never seen a group actually move slower when it got busy. 3 girls, 1 guy, ZERO urgency with people trying to get a meal before a flight. Trash."
"This location is located inside the airport past security by the gates. The day that I went there was system issues with their register and it took quite a long time to order. This was beyond the workers control. Other than that I felt the service was pretty good. They give you a number at the end of the receipt when you are picking up. There was a slight mishab in another customer who took my order, so mine had to be remade. That did cause some delays but it happens. Other than that the food was good."
"Smash burger in Louisville Kentucky at the Louisville International Airport. It’s a small shop that is located next to gate six and in front of gate nine. From the look of the place. It looks amazing. You have the signs that is big and bright and looks like so welcoming to the shop. This smash burger has everything from other locations on their sign. Like chicken tenders, burgers, fries, tater tots and so much more. The place smell so good. The place is clean and looks very new from the eye of the customer. Everything looks well kept. Unfortunately, the customer service isn’t the greatest. The guy that was taking our order looks miserable and I mean he looks like he really hated his job. I ask how he was doing and no response and has a reaction on his face mostly saying “just order your food” That is how he was looking at me. I just didn’t feel welcome and that isn’t the best feeling of a customer. Made me feel like I didn’t belong there for myself. I didn’t get to eat anything because they was mostly out of stuff. I wanted the turkey burger but the worker that I mentioned in the previous comment just said “We are out” I said ok and just walked away because that is mostly all I wanted after that because again, I didn’t feel like I should be there for some reason. I kinda do feel bad for him. He looks like he’s the only there at the moment and very busy but still. That kinda took out away my mood. You can also tell by the other customers that they aren’t happy with his reaction too. You can easily get to this location after you entering security. Just walk down all the down the hall and turn right and it’s right next to American Airline gates B6 like I said in my previous comment above. I wouldn’t recommend this location. I would go next door to Goals Pizza. Unless you want bad customer service. Maybe if you come on a different day with a different worker then maybe this smash burger will be better. Hopefully they get more items in stock for customer satisfaction. Overall 1.0/5"
"First things first: I won’t be eating at ANY Smashburger anywhere, anytime else. Ordered a single bacon burger, no tomato, add onion. Got one with with diced up tomatoes, no onions. Took it back and after waiting 7 min, got another burger with no tomatoes and no onions. Asked for onion and they were diced red onions. If the burger was any smaller I should have just ordered a bun with cheese and bacon. I’m trying to decide if I was more disappointed with service or price. I didn’t think I could be disappointed more from airport food, then I came to Smashburger. Edit: currently working with “corporate” for an e-gift card to try again at a local/home location."
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