Goodwill

"I had a return on a $30 Playstation 3 that I bought from the Hurstbourne location and I took it here and they told me that they could only do an exchange. If I wanted a refund I had to go to the store I got it from. So I had to drive all the way up to Hurstbourne to get my money back and the Hurstbourne location told me it is the Goodwill policy across Kentucky to do refunds at any location, not just the store you bought it from. So it appears the manager at this location is just making up their own rules and not following Goodwill corporate policy."

"Interacted with a rude manager and a rude cashier. Cashier pushed past my dad, like fully shoved him with her shoulder, to get past him without asking him to move or apologizing for the shove. She was coming from behind him so he had no idea she was trying to walk through. She was very short with us at checkout, barely made eye contact, and didn’t greet us at all. We had not interacted with her before she pushed past my dad so I don’t think we could have done anything to make her upset. The name written on the survey card says Daysha. We bought a piece of furniture and went to lift the piece to bring it to the car, and the manager (in a harsh tone and raised voice) demanded to see our receipt, despite the fact that she was standing next to the cashier that checked us out and watched the transaction take place. My dad and I are the type of people to shrug our shoulders and laugh about it later in the car, but it was still a frustrating experience and I’m not sure why we were being treated like we were stealing or trying to be difficult."

"I've been there twice and I'll never go back. I had the same cashier both times and she charged me $5.59 for clothing marked as $1.99. She was rude and used racial face expression. Worse experience ever"

"Plenty of workers. I mean plenty....they followed me off an on the whole time I was shopping. I have worked middle management and that was a crazy amount of time they took to follow me yet not enough time to separate shoes by sizes or scarves by color or mens belts from women's. I have worked retail for years so I understand the concern however as customer that was excessive. But if your someone from out of state be aware it may happen to you also."

"This may be a small Goodwill but it is a great Goodwill none the less. I’ve lived in Fern Creek since 2000 and I can’t tell you how many times I’ve visited this location. I’ve shopped here for clothing and books many times and for both instances, I’ve come away with plenty of items to grow my collection. I’ve never had any issue with the staff, always courteous and helpful."