Knox Ford

"I just purchased a vehicle with this company & they have definitely made it a great experience working with a dealership, I got a great deal on a vehicle I've wanted for years & a great deal on the vehicle I traded. The process was smooth, everything was updated with the vehicle before purchase. The person I worked with directly was Micah & he was very kind & transparent. It didn't feel like one of those dealerships that are just there to make a dollar. 10/10 would definitely recommend this dealership!"

"I took my husband's truck in for service. We have a "Premium Service Plan" (what was written on my ticket). I specifically requested and named each thing we wanted done that was supposed to be covered under our service plan, well it didn't happen. What really ticks me off is I went to this specific dealership because of good reviews of there service department. I know nothing about servicing a vehicle but I have enough sense to know that you should at least have a checklist and USE IT! The amount of money that you pay for these service plans and these dealerships can't even follow it. Now we have to do and pay for the service that should have been done and was covered under the plan we have already purchased. From what I understand Ford reimburses these dealerships for the work done. Shame on Knox Ford, big failure on your part. We will not be back for service or to purchase a vehicle. These are the dealerships that give Ford a bad name. Thank God they are not the assembly line."

"Absolutely terrible place. Snakes in the grass. Sold me a car and did not disclose how it had a MAJOR accident with 3k miles on it. All I got was “clean title!” Little did I know (months after purchasing) that the vehicle I bought had been wrecked and had the airbags deployed in it—SIGNIFICANTLY bringing down the value of the car. I paid full market price for a car that was half the value I paid for it. This is where my hard-earned money goes? To an egregiously marked up vehicle that was not disclosed having a major accident in its history? Never going back to them again."

"As we all know, going to any car dealership seems to extremely painful for most of us. At 32, I’ve been around many car salesman’s but not one that made me feel comfortable or cared to listen to our opinions, wants, and needs. Knox Ford of Radcliff is the place to go. We did not feel pressured to buy, much less purchase a specific vehicle. My husband and I went in and left within a few hours. We traded in our ‘20 XLT Explorer for a ‘23 Explorer Timberline. Not only did we get such a beautiful car that was an upgrade from our 2020, BUT the payments on our new car is less than the car we traded. Isaac Lord is the man to speak to and the man I’d recommend to anyone. Kevin Goss (sales and finance manager) took care of us as well and answered every single question we thrown at him. If we had to go back in time and choose a dealership again we’d choose this one a million times over. One thing I appreciate just as much as our new beautiful timberline is a great conversation and I’ll admit it, we had our fair share of laughs which is unheard of in a dealership for me."

"A HUGE thank you to Randy for helping us out tremendously when it came to us and our vehicle getting fixed. Honestly do not think things would have turned out so well without him! We had a problem with our vehicle that we weren’t prepared for, and so we turned the car in on Thursday so it could be looked at the following Tuesday (The soonest they were able to get me in). They were able to quickly diagnose and fix majority of it Monday morning and then fixed it all by Tuesday afternoon! Randy was able to give me a ride home that Thursday and was super generous and helpful and got us a great price on getting our car fixed! Also thank you to Angel and Donnie with the advice on the situation and just genuinely helping us, and of course to Brendon for being the tech that worked on our car! If you want an honest dealership to take your car to, this is the one! :)"