Aaron's,

Dixie Highway, Louisville, KY 40258

"Worst experience I ever dealt with. I ordered a set of couches online. I waited three weeks and twice I got my delivery service canceled because their employees called off sick. Then the manager Daniel straight up lie to me and gave me his word that they would deliver my couches I waited at my house all day just to be called at 8:30pm to be told that the delivery wasn’t coming. I had to cancel my thanksgiving party because Daniel lied to me. Thanks to bobs furniture I have couches now."

"I placed an order on 11/13/23. No called to set up delivery. I called them on 11/16/23 which was a Thursday. A lady answered and said they’ll call me back after they place the order, so they can set a delivery time. (I thought they seen my order and place the order to get the items delivered atleast 2days after my order but I had to do their job and call them) not event 5 mins after I got off of the phone with them they called back like oh we actually have the set here so we can deliver it Monday. Monday comes I called at 10 when they open and they said they will have deliver by the end of day. I worked 11-7pm. So I waited and waited for a call no called. So I called them and tell them that I had to go on break soon, so let me know about the status of my delivery. They said, do I have someone to help me bring it up as It’s not a part of the delivery. I told him no. Then they said what do I have someone that could set it up. I don’t have the tools and I am a single woman, so no I don’t have anyone that can set up a whole bedroom set. They said we will have to deliver it tomorrow, because we don’t have enough manpower. So asked for discount. He said that he would give me a call back after he spoke with the manager. No one ever called me back. I’ll call back Tuesday and he said his manager never responded, but they have me down for delivery. I said, could you re-ask your manager to see what he said because I sat there and waited for delivery all day yesterday and no one showed. He said yes he’ll give me a call back, no one called for the whole day. Wednesday come around I called them when they first woke up and they said oh yes we have a delivery for you today. I told him to cancel because I’ve been waiting over 72 hours for the bedroom set. My recommendation is not to go here. Buddies is a little more expensive, but they are professional and they get the job done."

"I put a order in online and it was complications to where I had the come in the store showed my ID. I came into the store to show my ID. And now they can't seem to do my order. Was told that they would order it and get back to me. Haven't heard from them since."

"False advertising. They say get approval online. Yea right, ordered washer n dryer n they denied me because they failed to be able to verify my identity???? Smh geesh I cld give them whatever they needed to verify myself and that still wasn't good enough. I will probably just use rent a center"

"Great deals on rent to own, and very convenient. I highly recommend THIS Aaron's for their customer service ask the way to making payments that are kinda affordable during these times. I date this July 30th 2023"