Starbucks,

4915 Dixie Hwy, Louisville, KY 40216, United States

"Starbucks is overprice coffee, we all know it. But you expect to be greeted friendly, and served as quickly as possible. Unfortunately the 3 employees at this Starbucks inside Kroger did not get that memo, or more than likely, they did, but they didn't care. That's the vibe that I got anyway. We went here after church on a Sunday morning, likely a busy time, and there were 2 people in front of me in line for coffee. There were 3 workers. It took them 20 minutes to make a coffee for me, and they got the order wrong. It's important to note that there were no Pickup orders either since this is inside of Kroger. It would have been fast to purchase a coffee machine, water, and coffee and plug it into the wall in the break area. Get coffee before you come to the store. Don't add 20 minutes to your grocery trip."

"Who doesn’t love Starbucks amazing coffee. Some people say I just have an addiction. And it’s not that good I know right it’s amazing. Today is buy one get one free for fall drinks."

"Today I had a terrible experience! Before an appointment with plenty of time to spare I used The Convenient Mobile app to order my beverage of choice. I arrived to this location to pick up my beverage, Although the mobile app was taking orders for this location the store was ONLY allowing pick up and orders through the drive through! Yikes! No problem if I had time to wait... 30 min wait. I could have left butI already Paid for my drink. Major FAIL! Please shut off the ability to order with the mobile app if it is not truly available!!!"

"I left a four star beverage typically I have great experiences here. This Starbucks is on my way to work so I stop here 5+ days a week. I usually order off my app. This particular Saturday that is what I did. I went inside to get my drink ( barrier states to not reach beyond point to get food or drink which I highly love due to I am a nurse and with COVID-19 pandemic I agree with) my drink was waiting for me. So punctual. I wanted a while then saw a young lady standing there in front of it while others were busling around like little elves getting ready for Christmas. So I asked this burista "Kaylee" if she could get my drink? She grabbed my drink and slammed it down, then crossed her arms. She was not pleasant at all. I understand that everyone has bad days, but the manager that day should have seen that this poor girl was in a horrible mood and should have been sent home. I wished upon Kaylee a better day and recommended that poor sad girl to go home and get some rest. To the other baristas enjoy your day saving people like me who need my coffee to save other's lives who are sick."