Fleet Doc Lexington

"There terrible. Told me on the phone they could do it an when I got there they said they couldn't perform their work because it wasn't a serviceable part when I know for sure that it is and has been done before their just lazy an inexperienced and rude and condescending. Go anywhere else but here."

"Long story short, I came to Lex today and had to remove my license plate for the county clerk. It had been in so long, one stripped and the other broke off inside the threads! I was in a jam and short on time …… I pulled into Fleet Doc as I was close…… knowing it was Friday afternoon and I was walking in I didn’t have my expectations high of being able to draw anyone away for such a non-emergent issue . I was greeted by Devon who I shared my problem with, without hesitation, he stopped what he was doing and came outside and offered to help evaluate the issue. He was joined by another staff member who I failed to get his name, but they both worked to free the stripped nut so I could get the plate off and get to clerks office before they closed. When they were done, they said “glad to help” and not only did they not take advantage and overcharge me, they REFUSED to allow me to pay anything and told me “we all need a little help sometimes”. I simply can’t thank them enough and praise their customer service. You just do not run across that type of business culture everyday, and it was so evident it was genuine and offered with no expectation of anything. I was humbled and hope that anyone who is in need of their device will visit them and grant them an opportunity to help you in the future, I know I will. Thanks guys, way to represent your business and for the kind gesture, it did not go unappreciated!"

"Our household has been taking vehicles to this Fleet Doc for a few years now. I like that we can book appointments easily online, and they also have a text message system that lets you review and approve recommended repairs online too. Best of all, they treat you with kindness and respect here without any high pressure sales tactics. The owner himself even drove my husband home one time! Most recently, Devon was very helpful and professional when I took my car in for repair and kept me updated regularly throughout the service. Good old fashioned customer service here A+!"

"I have been very pleased with my experiences at Fleet Doc. Ive always been very anxious about taking my car to the mechanic due to negative past experiences at my dealership and another auto repair business in Lexington. My experience with Fleet Doc has been the complete opposite of those ship visits where I felt like I was being hustled or ignored. The service advisors at Fleet Doc are always patient, kind, and excellent at communicating with me. I’ve never had an issue getting an appointment and have always gotten my car back in a reasonable time frame. I have never felt pressured to pay for or accept a repair or service that wasn’t worth it. I would strongly recommend this business."

"It's old fashioned business service with attention to details and great communication. That's how I would describe my encounter when I signed up my small business fleet. I was greeted and recognized as soon as I walked in, listened to when I described what I needed, fit in for service of my vehicle and received a thorough, quality review of what my vehicle needed (and what I didn't need) at a price that rivals any other maintenance and repair shop. When my vehicle was ready it was finished on time and as promised. The owner was in the shop, the front counter guys were ready to go over everything without rushing me through took time to explain and answer questions unhurried and I was left with a confidence everything was taken care of properly. I took my wife's car in first, then immediately dropped my truck off for the same excellent treatment...and will continue with my work vehicle after! You won't find a better system or service anywhere, at least anywhere I've been for vehicle service or repair in the last 15 years!"