Dunkin',

1306 South Broadway, Lexington, KY 40504

"Just left with my small order of a peach drink and stuffed bagel minis. I had to pull forward to wait a couple minutes for the bagel bites. Not sure what the wait was about because they were cold to the touch out of the bag and frozen cream cheese in the middle. I don’t have time to fight lex traffic to go get it fixed or my money back, so that’s a bummer. Disappointing."

"They completely messed up our order! They gave us a croissant sandwich instead of the breakfast wrap that we ordered. They gave us a bagel bowl, even though we did not order it! Utterly sloppy work!"

"So I sat and waited in line for 15 to 20 minutes and all I had was $100 bill I ordered $40 worth of food and they told me that they couldn’t take it. They couldn’t take any bills Larger than 20 bucks which is a lie because I’ve worked out at Dunkin in New York City and I’ve worked at a Dunkin in upstate New York and I’ve worked at a A Dunkin in Kentucky so if somebody orders $40-$50 worth of food and you can’t take 100 then you might need to post that up instead of having somebody wait 20 minutes in line"

"Update: trying to get a refund from Customer Service has been a nightmare. Beware of placing an order online--if they don't have the item, the store won't refund you, and Customer Service will delay the refund. This has been a comedy of errors. Awful. The app sells items that the store doesn't have...not just things they run out of, but things they never had that day at all. The stores won't issue refunds and say they have no control over the app. What gives? Starbucks seems to have mostly figured it out, so why can't Dunkn? Customer service (phone) is closed today. Grrrrr. So they get to keep my money until they decide to issue a refund? How many people do they do this to? Seems it could add up pretty quickly. The store could at least have offered a gift card or credit...but nope!"

"Ordered through the mobile app. They first didn't want to give me the hot food I ordered. I made the mistake of not checking the bag when they did give me the food. Of course they didn't give me everything I ordered and paid for. The coffee was disgusting, the donuts were stale. I called about the missing food, they offered for me to come back and get it out get it another day. But it's not worth going back to this location."