Frisch's Big Boy

"My wife and I eat their regularly as morning dates at the breakfast bar. It's got a wide variety of foods. Low cost and prices vary. You walk in and wait to be seated and it's almost instant you get your food and drinks. I've never had a bad experience there. One of the best places to eat on the west side of Frankfort"

"We hadn't eaten in a Big Boy restaurant since we were kids so this was great. The employees were nice and smiling. Great atmosphere and food."

"I've tried this place 3 times and each time was a disappointment. After this last time, I won't be trying again. I mean, you had 3 chances to put cheese in my omelette and never not once did that happen. I really don't understand the problem. The menu says cheese. When you call and ask if there's cheese inside the omelette they say yes. When you call to complain there's no cheese in the omelette, they're shocked there's no cheese. It's not a new issue either because we haven't tried them since at least last year and everyone is still confused on the cheese but me. Pretty, pretty please put cheese in my omelette! Presentation was good, toast did not get soggy which is a plus. Utensils included and added to presentation. Condiments were appropriate. Hash browns are underwhelming and one step up from raw po'taters. Y'all really could try to get them brown a little or add an option to fry hard if we're barely frying as a rule. I wanted to love it but I can't. I keep wasting my money and getting mediocre food so no more. The other meal didn't get the right size soup."

"One of the nicer Big Boy establishments we have been to. With that being said there are some things holding this establishment back from getting a 5 star review. Its not impossible and I hope my next visit I can change my current stars. Lets start with the Salad bar. The glass needs to be cleaned better as that's one of the first things people look at. Once I looked at the salad bar itself I must say y'all need some education on how to keep a presentable Salad bar. #1 as items get low they need to be put into shallower containers to keep a full look it also prevents crusty sides. which ultimately deters customers. #2 that macaroni pasta was gnarly looking if it gets to that point you should pull it and put a filler item, is preferred but if not capable of doing so you need to put and empty pan in that spot. Never compromise your food quality to fill a spot. Lets Move right into the food we ordered. Appetizer was the Pretzels with cheese. Pretzels were okay disappointed they didn't have any type of pretzel salt on them. least they were soft and warm. the cheese however had a crusty film that I know exactly why ; it sat under a warmer the entire time you warmed up my frozen pretzels. The cheese itself was mediocre at best . the best part is they give you enough cheese with the 5 pretzel bites to eat ten pretzel bites. Next up to bat is the sandwiches'. I was told the Patty Melt was great. Personally on my 1/2 lb. shredded beef and cheese was definitely a little dry. Not the worst I've had. The Onion rings were the best thing I had besides the salad I made for myself off the salad bar. To the Chefs that day if you're not going to take more pride in the B.O.H. then maybe you need to look for a different line of work. With all that Being said lets save the best for last and move onto the atmosphere of the establishment. Honestly it wasn't very busy when we got there. however lots of tables were riddled with different cups plates etc. with no sign of lots of people. So potentially I just missed a rush but it seemed like it was just lack of employees working together/ or a lack of employees on the shift possibly but they seemed to have a decent crew since there was at least three people standing up front when we walked in. I will always give credit where its due and that is coming up . all the overhead vents I looked at were clean for the most part some dust on them but you can tell they get cleaned often. there are some tiles that need to be replaced its a cost you shouldn't skimp on for multiple reasons. The Crack in the wall that is in the middle of your photo and logo is a focal point inside your store it should be addressed immediately. Now I will say I did start with the bathroom as always when going somewhere like this and it was actually pretty decent. Onto our final part of this review and the best part TBH. Our Waitress Keri . You did amazing truly you did. I do have a few things to say . #1 with lemon slices they need to be presented on the rim of a glass never shoved into the ice. with that being said I don't know who cuts the lemons but there is a better way that will not only save the company money but also will give you a better presentation . You're definitely a hard worker I seen how much you were doing by yourself. You bussed several tables while i was there. It also seemed like you were taking most the tables which were spaced out weirdly. I want you to start taking more time to spot clean your uniform and if need be ask for help from your fellow employees or Manager to cover you. Which Brings me to the Manager How Dare YOU allow one of your employees uniforms to get to how I seen it. You should be the person caring about the image of your store and employees not me. If that means you take over for her so she doesn't loose tables just to get drinks and an app so she can represent your store the best she can, then that's what you do!!! This is just one of those things that separate's bosses and LEADERS. I would like to offer my Consulting Services at this time to better your establishment."