Starbucks,

12911 Factory Lane, Louisville, KY 40245

"They do a good job but they always seem to be short baristas. I've had to wait longer than customers should have to. Even for pick up. They are all very nice though."

"I go to Starbucks constantly, all across the city and country. I mobile order most of the time but let me tell you, I’ve also experimented drive thru and walk in. This Starbucks can’t get any of them right. I’ve waited anywhere from 30 minutes to and hour for all three methods. In fairness they are busy, but so are all of the other Starbucks I go to. On a few occasions I had to ask where my drink was and on one occasion I was told someone must have taken it, which is just silly because I was there the whole time and my name was never called. They rarely have the little sticks to prevent spillage, they often don’t have the guards to keep my hands from getting burnt AND they don’t use two cups if they are out of those guards. So I am walking around like shifting my coffee from hand to hand like I’m trying to fast break down the basketball court and slam dunk it. Frequently they have piles of boxes in the waiting area, I imagine if that’s the case their storage is crammed and certain doom for anyone who might be trying to egress from there. On a couple occasions I ordered ahead to walk in and pick it up, and found that the dining area was locked and closed, so I had to get in line for the drive through which was like a demolition derby. Cars everywhere for the same reason, then I waited forever. They have been “On Strike” twice in a year, closing the entire store. Most recently there was a letter on the door that said if you orders for a mobile pickup to call corporate. It’s a miracle for these that the company sees this and allows this location to continue behaving this way. If anyone should be on strike it is the customers. I complained on the app a number of times and no one seems to do anything. Same lousy workers doing the same pitiful work. My recommendation, close the location, once all these “union” workers quit, hire new people and start over. I’ll start adding photos and videos later. Maybe someone will care."

"Being a former Starbucks Partner, this location is absolutely disappointing. Both times I’ve come through before 7am it has taken me a full 15 minutes to get through the line for one drink. When I come in the afternoon, the drinks are made wrong ( I would know ) and the bathroom was filthy. The bathroom cleaner (containing bleach) just sitting on top of the baby changing station is unacceptable. This is 5 minutes from my store where I work but I would rather drive to a different location. Being an ex partner, you need to do better."

"Clean place with good service! The guy helping us was so friendly and helpful. Our order was perfect. The price at this location was cheaper then at our normal location! An they made our drink right almost worth the drive for good service better price and good customer service. Our Starbucks is a three star. Service is much slower but worth the wait!"