Starbucks,

10240 Westport Road, Louisville, KY 40241

"Waited 40 min in drive thru wanting peppermint mocha. Would have left but got stuck in line. Got to order window and they were out of peppermint. So ordered an alternate drink. They gave me wrong size (grande instead of venti). They took the drink back (least they could do is give me that extra drink). THEN proceeded to charge me for a venti. Like. Y’all should be giving out free drinks for that wait AND for running out of ingredients I’m sorry. Turns out they then gave me the wrong order. Called manager. Manager got defensive but did apologize and said I could come back - but I’m not gonna come back to wait another 40 min I’m sorry."

"Great coffee and the lady at the window was very kind! Overall great experience, although the drive through was a bit hard to navigate but that is not their fault."

"This Starbucks is a great place to get together with friends or meeting clients, as it is spacious. Seating inside and outside. The staff is friendly and service is great."

"This staff is awesome and they work so hard. I sit in this cafe 1-3 times a week and they are exceptional. They remember details about my kids and I watch them do this with customers across hours. In a time when everyone is a critic and people feel entitled to dump their bad moods on customer service workers I’ve seen this crew take it in stride and endeavor to keep going. This location gets busy, no one is incorrect about that, and they still put smiles in their faces and keep running. I appreciate everyone in this store and appreciate how they treat me kindly. Thank you all for giving me a place to work that feels like a home away from home."

"Clean “redone” store. Fast service. All the things you’ve come to know and love about Starbucks! I tried something new today… Ice withs splash of the Pineapple Refresher for $5.29! There was so much ice in the cup that I literally took 4 sips of the drink and it was empty. There was also a glitch in the mobile app today that wouldn’t allow me to pay using the app- I know… first world problems, right! I won’t be trying new things anymore. Always a mistake for me but Go and enjoy!"