Watts Home Center 2350 Commerce Parkway, La Grange, KY 40031

"I had a great experience purchasing a Big Green Egg with Watts. The owner let me take a catalog, and I asked him for various price quotes which I received promptly. It was a significant order including a large custom table. The order was ready within a week of being placed. I discovered I needed to remove some items from the back of my truck to accommodate the table, so the owner sent an employee in a truck to follow me home from the store so I didn't have to make a second trip. In short, price and customer service were excellent. I stop by frequently for business purchases as well as buying charcoal, etc. for my smoker and have never been disappointed."

"We reviewed a Napoleon Grill during the home show in LaGrange KY . The grill was a must have for our family, therefore The Watts Home Center team invited us to the store and we review many different models. A week later as promised, the Watts Home Center delivered a outstanding Prestige Napoleon to our home. They also help relocated the old grill. Great job!"

"This place sells alot of items that are junk....I mean ALOT! Their hours are not ideal for residential. The design center next store has some issues also. The head contractor does not follow up with potential clients very well. When they 1st opened I was thrilled but as time went by their business is subpar. OC NEEDS A LOWES!"

"At first I thought my experience was going to be top notch and I would write a glowing review for our local business Watts Home Center. After spending over $10k and enduring lost records, mixed up orders and delivery issues we returned because the ladies in the office are very responsive and helpful. Perhaps not always the most adept at keeping records of changes and updates to orders, but being able to deal with a professional rather than a robot or hourly helper makes it worth returning. Unfortunately, the final straw ultimately comes at the hands of the "owner". With one final light fixture to order and no idea what size we needed we sought out professional advice on the appropriate fixture for our room from Watts. We were directed to their "lighting expert" who was kind, knowledgeable and confident. We provided her the room measurements including visual details and she provided specific height, width and diameter based upon the specifications and directed us towards fixtures that met her very specific requirements. We narrowed down the options from her list, selected one we liked and placed the order. (Not a small item and not a small price mind you - $1500.) I've never spent this much on a light fixture in my life but found comfort in knowing I had a professional assuring me this was the appropriate size fixture for our space. Delivery day comes...and goes, a few times. No worries, we knew to order far in advance of the install date given the previous delivery issues (not supply/demand related), forgotten follow up, experienced before with Watts. However, when the fixture is finally delivered and unboxed, it is a gross understatement to describe it as GIGANTIC. I said to myself, the professional knows best, let's go ahead and try it. Long story short, the fixture was mounted almost flush with the ceiling and my husband, who is 6'1" could stand underneath it and touch the bottom with his hand. It was wider than the width of the fireplace and obscured the view of where the TV was to be mounted. We tried raising it even though there wasn’t much space to do so, anything to try and make it work but it appeared entirely too large for the space. Got a second opinion from an interior designer and he practically broke down in laughter as he entered the room with the fixture. So we did what any loyal customer would do and requested at the very least, accept it as a return with us offering to pay a restocking fee given this was purchased purely on the direction of their lighting expert. When I tell you it was the fastest Watts had ever responded to us over the past year of working with them that is not an exaggeration. The owner immediately rejected our request, said their professional with whom we were directed to work with merely made a suggestion and that ultimately, Watts was not responsible. No return, no restocking fee, no refund. So here we sit with a massive unusable light fixture that we were guided to purchase by Watts’ lighting professional with absolutely no recourse but to share our experience here with you. Disappointment is a profound understatement of what we feel…cheated, taken advantage of, disrespected and completely disregarded is more accurate. Clearly money is the priority here and happy, cared for, returning customers is not. We advocate for supporting local family owned businesses rather than big box stores but apparently, the family member running the show at Watts cares less about their patrons and more about their lining their pockets. BUYERS BEWARE...the "owner" never made the slightest effort speak with us directly, rather hid behind those sweet ladies in the office is clearly uninterested in being accountable for the operations and errors that sometimes occur in the ordinary course of business. Watts remains unaffected and unconcerned until enough of us are fleeced and respond accordingly by taking our money elsewhere."

"Christina and Don were very helpful. She ordered my Louisville Ladder attic stairs and called me when they arrived. The price was much less than big box store. I will be spending more time and money here. Store is real nice!"