Wendy's,

12925 Shelbyville Road, Louisville, KY 40243

"I came to the 12925 Shelbyville rd in Louisville KY on 1/29/24 . My order order number was #3189. I had to send my order back in as I was at the drive thru window because they forgot my 2 small fries. Surely I said there’s no way there not in there after having to send it back. I get home and there’s only one small fry. I couldn’t believe it. This is the second time going to that location and me having to send my order back at the drive thru window."

"Stood at the front counter for 5 mins waiting on one of the 9 workers to take me order. Had a manager and employee playing on their phone. Women taking care of a mobile order 2 people doing drive thru. I'm assuming an upper management lady was their walking through the kitchen and then went to the restroom. If you don't want to serve food to the front line and keep your doors close. Maybe remodel like Rally's so you don't have a lobby."

"It's located very close to my house. The drive thru is open til 2am. So it's the choice if I'm up late and hungry. I order and pay on the app. The food is always hot and ready by the time I get, doesn't take more than 10-15 minutes from the time I put the order in til I'm back home eating my food."

"My recent visit to Wendy's was nothing short of a gastronomic revelation. From the moment I stepped in, the attentive staff provided a level of service that surpassed all expectations. They graciously escorted me to my table, ensuring I was settled and comfortable. Their genuine warmth and dedication to ensuring every guest had a memorable experience set the tone for what turned out to be an extraordinary meal. The food at Wendy's was nothing short of a masterpiece. Every dish was a symphony of flavors, prepared with the utmost care and using the freshest ingredients. From classic comfort fare to innovative culinary creations, the menu offered a diverse range of options to cater to all palates. What truly set this dining experience apart was the unexpected delight of complimentary caviar. This unexpected treat showcased Wendy's commitment to going the extra mile for their guests. The caviar was a testament to their culinary prowess - exquisitely rich and decadent, elevating the entire dining experience to a whole new level. Wendy's has certainly earned its place as one of the best dining establishments I've ever had the pleasure of visiting."

"Waited at the register for over 5 minutes. And nobody came to help but yet everybody was looking at me talking in different languages. I wonder if this world is all coming to this. Especially all the Wendys at least. It's a joke that they're even open. And the only reason they are is the drive through. Such disrespect that no one cares, not even the managers sitting there, watching and laughing, staring at her phone. Went through the drive through to get food. Because I really do love their bacon and nuggets. But it turns out it was a bad idea. Because the nuggets are literally cold as can be. And the nuggets are even colder than that, being stiff and even hard to chew. The Sandwich is of course, Just As Cold.. And I'm very upset with even trying Wendy's anymore. This was once my favorite place."