KFC 12420 La Grange Road, Louisville, KY 40245

"Horrible drive thru service normally I don't mind fast service but I shouldn't be rushed, and not asked what sides I would like with my meal and they will assume what you want, like I usally get wedges with meal order wedges got mashed potatoes instead, rude rushed service here would not recommend this kfc at all."

"You can tell that there is new management here. Barb is the Peyton Manning of fried chicken. She is reading the defense and calling the audibles to her staff. They are executing with friendly service, speed, and accuracy. She is running a tight ship, and they staff are clearly taking pride in their work. This place was suffering last time I was here (months to a year ago). Now I would put it up against any KFC in the Louisville and surrounding areas. The food was hot a fresh. Top quality. It was clear that we weren’t the only ones noticing and enjoying the good things that are happening here. We will be back for sure to get some of that hot fresh original recipe and dip some biscuits in that brown gravy, oh yeah!"

"Dismissive, disrespectful drive thru staff. Horrible quality food. Very dry and missing items ordered. Didn't even know what was able to be sold. Will never go back."

"On May 31st, 2023 around 2 pm ; order 8 pieces meal. Support to be 2 breast, 2 wings, 2 thighs and 2 drums but they did not give me (2) thighs. They gave me 3 wings and 3 drums. Ridiculous. Called the restaurant and they asked me to come and get that 2 pieces of legs!! I live 20 minutes from that location. It’s not worth the gas to drive there."

"Every time I come to this KFC on Lagrange road they make you wait for the food even if you come 5 minutes after they open. Never have chicken ready always wait on everything like what the heck do these people do. Update:. Went today 02/22/2022. I know right? Had to wait 12 minutes for the buffalo wings but son said it was worth it . Slowly improving."