Marco's Pizza

"drove by and saw a new pizza place. rec’d coupon flyer in the mail. about same price or maybe high than competitors. went to store and ordered. Looked like eight employees in the kitchen although the process seemed real slow for preparing and baking products. I probably waited a good twenty minutes or so. I saw a male manager continuously tossing the raw pizza dough on his arms to form shape. that was a turn off. I asked another manager and he said that was Marcos way and arms are washed before tossing duties. I got the pizza and breadsticks home. We ate. Breadsticks are long and hollow and got cold quick. The pizza recipe was close to Dominos. I will stick to Dominos."

"Wow! I've actually gave this store great reviews to other people. I always ordered from the New Albany store but since this one opened I've of course been a repeat customer. Well I ordered delivery around 10:30-10:40 online and got a confirmation from Marcos stating my delivery would arrive by 11:20pm well that came and went I call the store a gentleman answers proceeds to ask me when I placed the order I told him and he said oh it happens sometimes the orders don't come thru and I stated I got a confirmation from the store he then states there's nothing he can do I said so your going to bring or return my money back to my card tonight correct he said no 2-3 days I said that's unexceptable and that I wasn't going to accept that and he hung up the phone on me. Well Marcos of Jeffersonville you will not get another dollar of my money because the gentleman running that store tonight has no business doing that job after all I got confirmation from the store and then he tells me I won't get my $$ back for 2-3 days and hangs up on me is unbelievable. I didn't get my order why are you getting my money. Unbelievable. And truly disappointed but not surprised post COVID restaurants close and cut off orders and customers all the time. I wonder how long those restaurants will survive when customers get treated as poorly as I did tonight. I'll take my money elsewhere. And I've worked in restaurants so I know all about customer satisfaction but it wasn't on me it was on Marcos I got confirmation. You lost a loyal customer tonight."

"I was waiting for my order, the girl finishing up my order questioned the manager, Steven, about the pizza having bacon and bacon was not supposed to be on the Deluxe. Steven sarcastically responded that ‘I can guarantee you the customer is not going to complain about getting an extra topping on their pizza and not being charged for it. That’s an extra charge and they’re too cheap to pay for it.’ She brought it to the counter called my name, I confirmed that the pizza had bacon on it and explained my husband was allergic to bacon. He came to the counter told me he had made another pizza without bacon and continued to say there is pork sausage on the pizza and my husband is probably allergic to that also. I explained he wasn’t. He returned to his station and in a low voice but not low enough he told a co-worker, ‘she’s lying, he’s not allergic.’ The whole time I was there the manager was very outspoken and speaking very sarcastically to one of the male employees at the pizza prep area. Telling him to go to the back and study something and not to come out until he knows what he’s doing. One of the girls working the front said he has her a nervous wreck the way he was talking. Steven needs a little more training on how to talk to employees, interact with customers and speak about the customer in such an open area. Everyone else I interacted with were very pleasant and polite."

"Overall good. Side salad had a few pieces of older lettuce. Won’t order a side salad again. Calzone had great flavor."

"Ordered my wife and I takeout. We both got calzones - I got the all meats ( peppering, ham, bacon, and Italian sausage ) and she got the deluxe. We also got some of the bbq boneless wings, and a side salad. Calzones were amazing! Crispy and crunchy, and very flavorful! Wings had great flavor, but had the typical pizza place texture and deception - they look crunchy but one bite and you realize they are a bit soggy. Still great. Only negative was the salad, it had a lot of brown lettuce. Will order again!"