JCPenney 1101 Melbourne Road, Hurst, TX 76053

"Hidden secret: high-end store feel with low-end prices and lots of deals on clothes you need. I had read that this is a concept started by JC Penney and they chose this mall for it. It is bright and clean and well organized. I enjoy browsing and finding things that are on trend. The prices are shockingly low as things are often on sale. Not sure how this came to be but I have found some good deals here. There are beautiful summer dresses and every day casual clothes as well as menswear. I like their purse section as well. Styles are not cutting-edge but are fashionable and that's fine for me. There is a lot to see, I was pleasantly surprised."

"I love the JCP Beauty Department! It's like a little gem that I've discovered. I'm not big into makeup but occasionally I do like to treat myself to a nice makeup product or body care item. I like that could do that at JCP without crowds and feeling lost. Terri and Pam are so kind and helpful! They helped me to find what I needed with ease. I was able to try things on & felt no pressure to buy. This is where I'll be going for my beauty items."

"I went to the store this evening to buy merchandise but the cashier that responded to me did not do a good job. The goods are great but very poor customer service. I asked her about wifi because my data network won't work to check coupon on my JCPenny app, she was not even interested to talk to me. I think the cashiers in this location need customer service training or retraining."

"Not sure what happened to this location, but it needs a major Face-lift. Went to this location on black friday and both escalators were broken down. Apparently, it happens frequently from what I am hearing. Then, the only working elevator broke down. I was stuck upstairs with a stroller and a basket full of goods. After waiting and waiting for someone to escort us to the Freight Elevator, several customers were directed that they could walk down the out of order escalator. I did this, carrying a stroller full of the items waiting to be purchased. Fortunately, family was with us to help get my toddler down the stairs. Mentioned the whole debacle to the cashier, they pretty much gave no care and shrugged it off. It's going to be a long time before we ever shop at this location again"

"My wife love to shop here for herself and the rest of the family because we find everything we need for dressing, accessories , jewellery, makeup and home goods. $10 off $25 coupon always help us to be within our budget. Besides coupons the store has big sales events throughout the year. Plus they have Rewards program which always bring $$ to our account. The entire staff is very polite and courteous. Store is always clean and well organized. Toilets are always clean and stocked."