Outdoorsman 6602 Slide Road, Lubbock, TX 79424

"Don’t bother shopping here.They are very sneaky with their return policy ! I purchased a pair of 130.00 UGGs as a Christmas gift & tried to exchange them as they don’t fit. They refuse to give me my money back and told me we have a store credit! Which is ridiculous because they don’t even know when they’ll have more shoes ! I want my $$$$ back so I can find something different ! This is not the way you treat customers ! I called & the employee was so rude and had no empathy at all. As a business owner I would never treat customers this way or let alone respond to reviews like I’ve seen on this platform ."

"I purchased a Swiss army knife, the only one in stock. after charging with card I discovered a part missing and as refused to take it, and they only offered merchandise exchange. I left the knife and am in the process of cancelling payment."

"Customer service is horrible. Group of employees at the desk conversing but unwilling to ask if we needed help. When asked if they had a size in a shoe, was told they hadn’t gotten a shipment for that brand - had to drag it out of the employee that it was just for a particular style & they actually had sizes in other styles. Was as if the employee did not want to go to the back to grab a shoe. Highly recommend training their employees in customer service"

"BEWARE - Deceptive Business Practices. This store does not allow returns for your money back. They only offer store credit. They do not tell you this upfront, like an ethical business should. If you try to make a return, they tell you the policy is on the back of your receipt. If they actually told people they do not accept returns for your money back, no one would ever buy anything there. Do not shop here."

"I definitely don't want to hurt a local business; however, the "refund" policy comes across as greedy. I had a pair of $150 Birkenstocks bought as a Christmas gift that turned out to be the wrong color and they do not get another shipment until March. I went in to get a refund because we are on a low income, and I do not need this color of shoe. Come to find out AFTER I had checked out, they had handed me a slip of paper in the bag with an All Sales Final policy on it. I tried asking for an actual refund for my purchase and the employee at the front desk explained that "as a small business they are trying to keep as much money in house to pay the bills..." For someone with little money, getting "store credit" is a slap in the face especially when their own employees confirm it's only for selfish gain. The store itself has a good selection of other gear I don't really need but being forced into going back does not feel good as a customer. There are better ways of making money than keeping your customers' money hostage as store credit."