Dillard's

"The Woman clothing manager Catalina was very rude when I told her that I wanted to return something because it had deffects but she said I could not return it after it had been used but the return policy said that If it had deffects you could return the item. And even when I told her I had only wore it once she would not let me return it. After that I got really mad so she threatened to call security. Later that day I tried to do it Again and this time I went to customer service but she was also there and instead of helping me she did not do anything and when we left she started laughing at us."

"The gentleman and customer service was very rude to me when I was just asking a question to understand their policies. They wouldn’t accept my returns at customer service even though I had done it in the years before returns can only be done at the department of they’re from, I just didn’t understand why but somehow a young woman in the department that I went to Had all the information for me and was very helpful and kind. I understand that working in customer service sucks. And working in retail based on commission can also suck Just be nice."

"I went in on 9/9/23 and was in need of dress pants for work. A gentleman named Jacob came in like a superhero and helped me find exactly what I needed. He professionally sought out my problem and provided me a solution. He even went out of his way to help me when I just wanted to look at suits on Clarence. He gave great insight on the fittings of pants and overall just provided great conversation. I will be recommending my coworkers and friends to seek out Jacob. Jacob, if you are reading this, you rock man."

"I seemed to always get the sweetest older African American sales rep that always seem not to have any problems with helping. She’s always smiling and greeting folks professionally. This is the 3rd LV vintage piece I’ve purchased at Dillards due to this woman excellent customer service. Next time I’ll get her name and edit this post with it."

"I have recently bought Furniture from Dillard's, and I was pleasantly surprised on the knowledge and politeness of Mary in the department. There is a good selection and different styles. We prefer something more contemporary and they were able to accommodate. If you are looking for furniture I recommend Dillard's as a stop."