Abercrombie & Fitch 303 Memorial City Mall, Houston, TX 77024

"Didn’t have the jeans I wanted. Asked a worker to help me find a specific pair of rise jeans and she said she didn’t know. I found them literally next to her. Ended up buying jeans online during their jean sale."

"Claudia is literally the BEST. She’s so professional and helpful!!! She helped me with a return and then helped me pick something out I liked more. Everyone was super friendly and attentive. Love this location because of Claudia and her team!!!"

"Store was recovered and put together but the staff was not willing to help. The looks they gave all of the customers walking in was less than welcoming. They didn’t seem like they liked their job, which is sad because other places in the mall had exceptional customer service. To American Eagle I go!"

"Took me 10 minutes to pick up my online order..."

"Manager “Alli or Alley” had this straight face attitude. I asked for return and clearly it states on receipt that return is allowed within 30 days. When I told her that other branch has done so with my online order. She made a call to that branch manager and asked them not to accept return if I visit them. “ You did this with it and etc”. This is the current day time manager. My return is open but in brand new condition. It states that I have 30 days. I am not satisfied with the product experience. I would even accept this situation as it is. However, manager tone sounded very personal and told me sarcastically to have a nice day as I left and in front of other customers. It was very embarrassing situation to be treated as such. I wasn’t rude and didn’t expected manager to act as store owner. What happen to customer service or satisfaction. Never ever purchasing from Abercrombie, no matter whatever sales they have. I am very flexible and have been a business owner. But to call the other location to make sure they also don’t welcome me. That was ruthless."