Firestone Complete Auto Care
5505 South Cooper Street, Arlington, Texas, United States
About the Firestone Complete Auto Care
Firestone Complete Auto Care in Arlington, Texas, is a trusted destination for all your car repair and maintenance needs. Located at 5505 South Cooper Street, our experienced technicians offer a wide range of services including oil changes, tire rotations, brake repairs, and more. With a commitment to quality and customer satisfaction, Firestone Complete Auto Care is your one-stop shop for keeping your vehicle running smoothly. Visit us today and experience the expertise and professionalism that sets us apart from the rest.
Photos of Firestone Complete Auto Care
5505 S Cooper St, Arlington, TX 76017, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 19:00
Sunday:
08:00 - 18:00
Reviews of Firestone Complete Auto Care
"The service guy Gary was totally professional, explained everything, then did an amazing job by linking up the tire pressure switch to my car because it was a different model than I had installed before. Then he got my car in quickly for a front end alignment that had nothing to do with the reason I came in. Very respectful young man, and because of him is the reason I would recommend his facility over the one in Mansfield, Tx."
"I came in for an alignment and rotation which is covered under warranty. The manager greeted me in a terse, unfriendly manner and I assumed he was dealing with a customer complaint before hand. He told me it would be 3 hours, I agreed to wait. The service was completed in 2.5 hours and I received a receipt, but no diagnosis or alignment correction sheet. While driving I noticed a loud noise when making sharp turns. After inspecting the work that was performed I saw that the tires were rubbing the fender well causing damage to the tires and the front fender wells. This has not been an issue since I bought the tires new from Firestone 8 months ago, I then called the store and they instructed me to return with the vehicle. Upon returning the the manager immediately told me this was because I put larger rims on the vehicle- they are a factory add-on, from the dealership. He was very rude and dismissive and did not want to work with me, I felt bullied for questioning him about his findings. Be aware when visiting this location. The manager is unaware of how cars operate and is not willing to admit to faults caused by his employees. If you question him he will ask you to leave the store."
"Was told they don't take appointments for alignments.. Go in when they open, tech isn't there for till hours later.. Then they lie and try to sell you stuff you don't need. They said I needed a oil change (did myself last week), said I needed a air filter(Mines aftermarket with screws holding the box in, they 100% never checked it) and cabin filter (they never checked bc my glove box was un touched). All these lies and I'm suppose to trust they aligned my wheels properly? Never again.."
"If you're a woman, beware they will scam you by recommending unnecessary things for your car. I left my car at the store for an oil change and flat repair. I went home and got a call from them recommending a new battery, but I declined. They called again and said I needed my tires and other stuff fixed. The guy said my tires were low (532) and recommended replacing all four tires, I declined thanks to my boyfriend. When I picked up my car, I looked at the checklist paper, and the tires were good (978). The last time I went to get an oil change and stayed in the store, they didn’t ask for all these recommendations. That’s why I went to them again, but never again."
"I had a Front Wheel alignment, oil change and tire rotation scheduled. Long story short, Javier was rude with no customer service skills. Less than 24hrs I had to return to the location because one the tire went flat. I returned & had to deal with Javier again, that had the same attitude as the previous day. They "Checked " the tire & stated they found "Nothing" wrong with it and it mysteriously went flat. There was no explanation, that we looked at XYZ, it was stated that the tire is fine. I go to the car and look at the tire pressure & 3 tires were at 32-35psi & 1 that was at 46psi. I then asked why was this not noticed and fixed when they "checked" the tire of why it went flat, bo one had an answer to that. Elijah assisted in correcting the tire pressure. I will not recommend this location. *Note if you have any tire work done, check to make sure you have your tire caps on your tires before you leave. Pictures included: 1) tire psi when it went flat, 2) pic of the flat, and 3)pic of the tire that had the higher psi in the one tire after they had completed the checks."
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