Best Buy

"No phone # to any store location all calls directed to overseas. I left something behind when I purchased. Now I can't talk to store been trying for 2hrs."

"Ganelle and Carlos in the Mobile Department went above and beyond to figure out a problem on my phone. They were kind, patient, and very knowledgeable. They get a 5 star in my book. Thank you both very much."

"Popped through this location about a week ago to buy a 65” television for a customer. Located product on my own, no assistance was around. Went to the front to ask for assistance to purchase, nice gentleman said he’d call someone. Went back, waited a reasonable amount of time. Said thank you again as I passed the front door guy. “No one came?” “No that’s OK. There’s another store along my path back home.” Store was not busy at the time, employees meandering around."

"They are trying to scam people! Don't try to buy anything online with a store pick up, you might order a phone to pick up at the store and they have the charging cable of the phone waiting for you to pick up. They don't let you know if they have your item as described before you drive all the way out here. Disrespectful and disappointing"

"November 4, 2023, around 6:30 PM, I went into the Baytown BEST BUY looking for a particular Boom Box/CD/Bluetooth compatible. 4 associates passed me and not one asked me if I needed assistance. The store was not full. One young man saw me coming his way and suddenly acted like he was busy. When I walked into the establishment, an associate was standing at the little desk area and didn't greet me. I did 3 walking laps around the entire store (except) appliances to make sure I didn't miss the item I was looking for, so I left. Went to Walmart and found exactly what I was looking for. I hope the management reminds their team, particularly this team that were assigned this particular shift that customer service is essential, particularly since we have started the holiday season. The only associate I saw multitasking was a an associate that had long hair with glasses. He was helping assisting several customers at once and of course the GEEK SQUAD were assisting others as well. Please note that 99% of customer reviews I write are always on the extreme positive side. It is extremely rare I write a review with this disappointing tone. Thank you for your time and attention."