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Sam's Club Tire & Battery
9700 North Capital of Texas Highway, Austin, Texas, United States
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About the Sam's Club Tire & Battery
Sam's Club Tire & Battery is a well-known car repair and store located in Austin, Texas. Situated at 9700 North Capital of Texas Highway, this institution offers a wide range of services related to tires and batteries for all types of vehicles. Whether you need a tire replacement, repair, or battery installation, Sam's Club Tire & Battery has you covered. With a team of experienced technicians and high-quality products, you can trust that your car will be in good hands. Visit Sam's Club Tire & Battery for all your automotive needs in Austin.
Photos of Sam's Club Tire & Battery
9700 N Capital of Texas Hwy, Austin, TX 78759, United States
Opening hours of Sam's Club Tire & Battery
Monday:
08:00 - 19:00
Tuesday:
08:00 - 19:00
Wednesday:
08:00 - 19:00
Thursday:
08:00 - 19:00
Friday:
08:00 - 19:00
Saturday:
08:00 - 19:00
Sunday:
10:00 - 18:00
Reviews of Sam's Club Tire & Battery
"I made an appointment for 10:00 am, was told to arrive by 9:45. Arrived at 9:45 and went around to where mechanics are. Told them I was here for my appointment. I was told I needed to wait in line and go into the store (to drop off my car?). By 10:10 zero people had been admitted into the store and after many were waiting in the parking lot (as it was 40° outside) but were huddled under the awning, waiting to get in, the scene looking like a FEMA center. I left."
"Seriously horrible customer service. Drove up to the tire shop with a flat tire today. Lady comes up to my window five minutes after being aware of me being there EXTREMELY rude from the get go. I politely alert her of my issue and still proceeds to be as rude as possible, acting completely dumbfounded that someone with a flat tire would drive up to the part of the building that says tire repair. Go inside and of course there’s someone else just standing there who hasn’t been helped. I have to knock on the glass that connects to the garage just so they can help this lady then me. I left my hazards on so my battery drained, I ask if they have a car charger, guy says it’s broken, so I ask if he can jump my car with his, after which he tries the charger and surprise surprise it works. I get it, y’all hate your job, but damn."
"I never ended up using their services, but when I called to inquire about their return policy on unused car batteries, the lady with a Hispanic accent who picked up the phone was COMPLETELY INCOMPETENT at doing her job. First of all, I rephrased my question around 3 times, and she still struggled to comprehend what I was asking her, likely due to a poor command of English. After the third attempt, she became annoyed and HUNG UP on me, which was EXTREMELY RUDE AND UNPROFESSIONAL. Overall, if the manager of this location is wanting to improve, I believe that they should put more effort in ensuring that their employees have a basic level of competency in providing customer service, and at least avoid hiring people that exhibit a low level of intelligence and/or lack basic English and professionalism skills."
"Took my 2011 KIA Sorento Ex6 to checkout the flat tire icon light on my dashboard. Told one tire had a bail in the sidewall (I never saw that prior to going to SAMS tire.. Then told our children required specialized tires for our model. Gave us a verbal vs written estimate of more than 800 dollars and sent us away stating that couldn't help us that day and that we needed to make another appointment for service."
"I normally do not write reviews for places but I felt the need to after how professional and understanding the staff was at this location. I made a last-second reservation to get a new set of tires after some unfortunate events the day prior caused two of mine to go flat. They were quick and efficient when it came to replacing all four and I was in and out within 35 minutes of getting there. A + to everyone involved and I will for sure be coming back for future services."
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