Discount Tire 24202 Cinco Ranch Boulevard, Katy, TX 77494

"Tristen and the rest of the team did a great job putting new tires on my truck. I have used this shop since I could drive in 2008. For tires, I recommend them 100% of the time."

"I have been coming to this Discount Tire location for several years for replacement tires, sensor fixes, tire leaks. I make an appointment and I'm always serviced on time. Excellent customer service and have had no issues. Wait time has always been sufficient and never excessive. Everyone who works here is professional and respectful."

"I just had a flat tire fixed at the Discount Tire store, and I couldn't be more pleased with the service. The staff was efficient, friendly, and, to my surprise, there was no charge for the repair. I appreciate their professionalism and generosity. Highly recommended for their excellent customer service!"

"Allow me to elaborate on why I am assigning a 1-star rating to Discount Tire. If the establishment successfully performs its core functions, such as selling tires and addressing flat tire issues, I would typically rate it at 3 stars. Going above and beyond, particularly in assisting customers to choose suitable tires and offering cost-saving options, would warrant additional stars in my evaluation. However, my experience at this particular store leads me to deduct stars, settling at a 1-star rating. The primary reason for this rating is the perceived need for improvement in their system. My initial concern arose when I was informed that I had not properly maintained my tires according to their recommendations, rendering all certificates and mileage warranties void. Fortunately, I had retained all receipts to demonstrate my adherence to maintenance guidelines. Furthermore, I find it disconcerting that the staff did not thoroughly examine the tire history before suggesting the immediate need for new tires. In my case, a tire with a 65,000-mile warranty only endured 18 months of use and had a remaining tread depth of 2/32. Shouldn't this trigger a consideration for a treadwear warranty claim rather than a straightforward recommendation to purchase new tires? This approach feels more like an attempt to sell rather than genuinely assisting the customer. In conclusion, I believe it is essential for consumers to safeguard their finances by familiarizing themselves with warranty terms and acquiring basic maintenance knowledge. Regrettably, my experience with Discount Tire has led me to perceive it as just another ordinary tire place."

"I changed two tires on November 7. A tire valve was fitted other than the original tire valve. I went to pick it up the next day. They didn't say sorry and told me to wait, saying they were busy.I waited for more than 20 minutes and asked again. How long do I have to wait.. They were angry with me and told me to keep waiting because I was busy. It's not the consumer's fault. Just give me mine. They are so rude. I wouldn't recommend this place."