Firestone Complete Auto Care
4906 Walzem Road, Windcrest, Texas, United States
About the Firestone Complete Auto Care
Firestone Complete Auto Care is a trusted car repair and maintenance store located at 4906 Walzem Road in Windcrest, Texas. Our skilled technicians provide a wide range of services to keep your vehicle running smoothly, from routine oil changes and tire rotations to more complex engine diagnostics and repairs. With our commitment to quality service and affordable prices, you can trust Firestone Complete Auto Care to keep your car in top condition. Visit us today for all your automotive needs.
Photos of Firestone Complete Auto Care
4906 Walzem Rd, Windcrest, TX 78218, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 19:00
Sunday:
09:00 - 17:00
Reviews of Firestone Complete Auto Care
"I went in to get an alignment because my car was pulling right. It took over an hour which was not bad but when I got on the freeway, it was still pulling to the right. I reviewed the alignment print out and noticed the pre-alignment picture was highlighted in red and the post alignment had the same areas highlighted in red. I called the store and spoke to the cashier who said he couldn't help because I had the printout. He then went to ask the alignment guy who said that there was nothing he could do but to bring it in, that it was probable my brakes or tires. I went back and 5 hours later, my car was ready. I received no print out of an alignment, I asked to speak to the mechanic but was told he wasn't there. I then left and still the same issue. I then went to the Firestone off Pleasanton Rd. when it was done, the print out displayed red pre-alignment areas and surprisingly, green post alignment are. They did a great job there but I'll never return to the Windsor Firestone again."
"Henry and Dan are amazing. Hands down. My wife and I came here because our new car sounded weird with the way I heard the sound coming through the hood of our car and my 7 day warranty with Carvana for vehicle switching due to technical issues was going to expire today.. So even though they were super understaffed and had quite a few vehicles to work on, Henry and Dan totally pulled through and made sure to get our vehicle thoroughly diagnosed as quickly as they could, and also made sure to follow up with my wife and I throughout the process while we were waiting. Thank you guys for everything! We appreciate you for being patient with us for the many questions we asked."
"Please avoid this place! I came for a car inspection. Walked in and Dan was on his cell phone for 15 min doing something and ignored me. Another guy shrugs and tells me I have to wait for him. Dan states the inspection should only take 15 min because no one else is there and they are slow today. It took ONE HOUR to get an inspection and get my car back. I kept asking for my car back and Dan would say “he’s almost done” all of a sudden when I tell Dan to go ahead and give me my car back he becomes irate. I say “it sounds like a miscommunication I would have known it would take this long I would have gone elsewhere because other places take 10-15 min” and Dan loses it on me saying “ what are those places so I can call and report them because a legal inspection takes 30 min I am tired of people getting mad at me” so I tell him I’m not mad and reiterate the miscommunication and ask him to calm down. Customer service was horrible."
"Avoid this place! I bought four brand new tires here. This is how one looked 2 weeks later when it blew out on the highway! Completely shredded. I had to change out the tire on the side of the highway, drive all the way there on the access roads, and pay another $34 for the pleasure! They said there was no way they could switch out the tire for free. I even asked if I could put it on myself. Still no. The employees themselves are not to blame, but I am beyond disappointed in the management here. I've already sent a detailed message to the email listed under all these negative reviews. They never responded. They don't care one bit about your safety. Do not buy tires for yourself or your family here. Go to discount tire instead."
"Dropped the vehicle off for an alignment Saturday, 2/19/22. The steering wheel was slightly to the right due to minor toe out on the right side. When I got it back (took 2-3+ hours?) the steering wheel is now to the left, my brand new, 2000$ OE wheels were damaged from the alignment heads (the 4 feet that grab onto the wheels chipped the paint ON ALL 4 WHEELS) and the seat was dirty from the steering wheel holder. They are supposed to use a seat cover. Its pretty sad to see this behavior as I used to work at Firestone (different location) about 10 years ago. Everything that the tech could have done wrong he did wrong. All he had to do was set toe properly which is at the most a 20-30 minute job, then test drive afterwards to verify. Whats more, is it looks like he used channel locks to turn the inner tie rod on the threaded part instead of the hex. I ended up just fixing the crooked steering wheel in my driveway. Dunno what I am going to do about the wheels that are now damaged, though. If you decide to patronize this location, be warned."
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