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Firestone Complete Auto Care
1001 Bridgewood Drive, Fort Worth, Texas, United States
About the Firestone Complete Auto Care
Firestone Complete Auto Care is a trusted car repair and maintenance institution located at 1001 Bridgewood Drive in Fort Worth, Texas. With a commitment to providing top-notch service and quality products, Firestone Complete Auto Care is your one-stop shop for all your automotive needs. Whether you need a routine oil change, tire rotation, brake repair, or any other automotive service, our experienced technicians are here to help. Visit us today and experience the Firestone Complete Auto Care difference.
Photos of Firestone Complete Auto Care
1001 Bridgewood Dr, Fort Worth, TX 76112, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 19:00
Sunday:
08:00 - 18:00
Reviews of Firestone Complete Auto Care
"I made an online appointment for 3pm, they had openings until 5pm, I get a call back immediately saying that I need to bring my car in at 1pm bc the guy leaves at 4pm.... First, why have an open schedule if you dont have anyone there to help, and second, if he leaves at 4pm why do I need to bring my car in 3 hours early when all I asked was to check my freon and fuse?!?!?! I clarified with the women on the phone that it would take more than an hour to check freon and a fuse?!?!?! She sat there silent, I also asked why there are appointments if no one is available to work and she blamed corporate, so corporate, can you look into that? This is not a customer service place, she sat in silence as I asked questions to clarify with no actual help other than, you can come early or another day, and as I stated to her I wanted to take my car that I knew I wouldn't get screwed but instead, they just dont care. I will tell everyone I know never to use this place!! PISS POOR PLACE!!!!!!!!!!!!!!!!!!! Dont really care if they help you or not! Freon is too much of a problem to check in an hour!! hahahahaha thats sad!!"
"This location nearly ruined my vehicle. On January 6th I took my vehicle to this location due to it not starting. I was told at the time there was a loose bolt on my starter that needed to be tightened. I was charged for a no start diagnostic test. Tom and JT stated the test was good but there was a loose bolt that was tightened. This cost me $255 since I had an oil change as well. A week later my car did the same thing. Once again I had my car towed to this location in which they said the car started for them just fine but it appeared the bolt fell off. The manager, Tom, stated he thought it was best for him to go with the cheaper option and rather than replacing or repairing anything. Despite me never asked for a cheaper option that’s what they decided was best. I needed my car fixed. I requested the starter be changed in the event the starter was going bad and just did not register considering it was the original one since I bought the car in 2019. They changed it and I was charge $697 for the replacement and labor. Here we are a month later; same issue. Had my car towed and once again I was told my car was fine. They could not find anything wrong since it started for them over 10 times with no issues. Following this visit I was stranded for a second time. Rather than taking my vehicle back to Firestone, the following day I took my vehicle to Kia. They discovered that a starter cable connector had been broken and glued with silicon rather than replaced. I returned to this location after Kia fixed my car. I spoke with Tom providing him with the findings. He again went on to say that he believed that what he did or authorized was the cheaper option. Mind you in a much milder tone because before he was so sure of himself I had to asked him to not yell at me. I reminded him that I never once asked for a discount. Never said I did not have money to cover the repairs needed for my car. In January was overly patient with them. To the point back in January I got a rental car to allow them to truly work on my car also allowing me to be able to work and go to school. There was never any pressure other than to get my car running right. But due to Tom’s thought of the cheaper option it has cost me a great amount of time and money. I missed in total 4 days of school. I missed 2 days of work. Used my AAA one too many times. Paid an additional $255 in tows since I didn’t want to use up all of my AAA allowance. About $50 in Lyfts. Not to mention the $185 I had to pay for Kia to correct the issue Firestone caused. Tom nor JT apologized for this incident. Initially, Tom only wanted refund me $400 but I advised him that was not satisfactory to me since this was something done during my first visit. In the end I was refunded $700. And even still I don’t believe that was enough. Due to these incidents I will have Kia do a deeper inspection on my vehicle to verify that the starter is new. Please be cautious when visiting this location. I will never go for the neighborhood auto shop again. Their need to think for someone could have possibly ruined my vehicle or caused a major accident had my car lost all power."
"Very kind and quick service at great prices. As a woman I was delighted to not feel like I was being taken advantage of . I told them what I wanted and there was no upselling !! My new go to for car maintenance ."
"I had an appointment for 12pm for an oil change, I got there at 11: 45 to check in and hand them my keys and they said they'd start on my car as soon as they could. Not only was everyone very freindly but they had my oil changed within 30 minutes! I'll come back for my next oil change for sure."
"Just booked my truck in for the 3rd break change in less than two years. Told lady on phone something needs to be done, and that this was ridiculous, my original breaks did not wear out for about 3 years and now getting #3 in less than 2. I don’t think I should pay for this, most of my driving is highway driving not a lot of stop start heavy breaking. I believe it started to grind way before now but just kept telling my self it can’t be what I’m hearing. The last break change was mostly warranty too. Something is up either with brake manufacturer or the installations. But they need to figure it out fast."
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