Firestone Complete Auto Care

"It took 3 different visits to get our car actually fixed. It was supposed to be just an oxygen sensor replacement and ended up paying over $3,000 (about $800 of which was for new tires). Took way longer to have finished than they told us as well. Will be avoiding this place and telling others the same."

"I got a great deal for a full diagnostic ✔️ that usually costs over $100 I only paid 40 because I applied for a credit card. Thanks to Ms Ruiz Great job. Good customer service"

"Probably the single worst customer service experience I've ever had. I had an appointment at 11, and my car was not even taken back until well after noon. Then it took an additional almost two hours to get an oil change and tire rotation, making me late for an appointment. Staff was rude and unhelpful throughout, and I was told on numerous occasions they were "almost done" when they were still almost an hour away from finishing. The Firestone across town is much better, but this experience has almost soured me completely on the brand entirely."

"Honestly one of the worst auto repair and maintenance experiences I've had in a while. I made an appointment online to make sure they would have time and space in the shop for my vehicle. I brought my vehicle in early afternoon on Saturday for minor routine maintenance, and by Sunday afternoon I hadn't heard a single thing from the shop when I called they hadn't even looked at my car yet and weren't even going to bother to call me to let me know. They assured me they would have the car ready first thing Monday morning, but again they never called me to give me a status of my car. When I called early Monday afternoon they still hadn't even started looking at my car yet. It took two and a half full days for a routine oil change, some brake work, and a repair to my fog lights. In all that time they never even replaced the cabin air filter or air filter I requested. When I asked at check out why it wasn't done, they said it wasn't recommended based on the mileage of my car. Even though I had requested it specifically, and the tech even marked it down as recommended. This was a huge breakdown in communication, scheduling, and customer service. Of the people I spoke to working the counter, Justin treated me like an inconvenience at best and was actively unhelpful at times. Only JP and Diana even bothered to communicate with me. I've had good experiences with Firestone before, but I will never be coming back to this one."

"Such a worthless repair shop. I normally don’t give one star reviews. I took my car in with a known trouble code p0300 and told them the engine was misfiring on cylinders 1,3 and 5. They refused to work on the car without charging the $105 diagnostic fee so I said okay to it. Three days later they tell me they can’t find an issue and have no diagnosis. Charged me $105 for telling me nothing and obviously as I drive off the lot the check engine starts flashing again and the car is clearly misfiring and sputtering. Just wasted a bunch of money and time here."