Ross Dress for Less 201 University Oaks Boulevard, Round Rock, TX 78665

"The store is fine, but the employees are pretty awful. First and foremost, all closeout stores like this have employees on the lowest tier of caring about their products because they don't actually have a "product" that is *theirs*. The issue is that i keep purchasing items with big holes or rips in the middle of the fabric because they carelessly (lazily) stick the price tags and security tags anywhere on a piece of clothing. This causes holes and rips, and with synthetic fibers, it can not be repaired. They even stick those holes through waterproof membranes like Goretex! My latest visit (10 min before closing, for context), I simply asked the lady (who always closes) if I can just take a look at the fabric where the security tag was punched through. She didn't respond. She just took the tag off, then just tossed it on the counter, not even in my direction. She did not set it on the counter. Tossed. The entire encounter, she wasn't even turning her head towards my general direction. I don't get offended, and I'm not offended at silly attitudes. So anyway, I inspected the piece, and I noticed the tag ripped a tiny amount of fabric (that would definitely unravel after washing). I just said, "Never mind. It looks like there's a hole. Thanks anyway." She makes a "mmmhmmm" sound, and then just puts the same blunt security pin through the fabric carelessly (definitely lazily), quite passive aggressively--as if me not purchasing a damaged item, or being present 10 minutes before closing was extremely inconvenient for her. Ten minutes to closing means they are not closed. People's money shouldn't be used to purchase new but unknowingly broken/damaged goods. Especially when it's your own employees who damage these items and sell it to people who think they're not damaged. Lastly, this woman is always terrible with customers. Always rude. Once, I heard this woman trash talking a customer after he paid, and the customer was just making small talk. Can't you talk in private? Or gossip behind closed doors? Not out loud in front of a line of customers? Do you think because you're whispering on your walkie-talkie, that no one else can hear what's coming out of your actual mouth? Crazy world we live in where the younger generations are more respectful than these older generations."

"My comment will be directed towards the corporate office and the people making decisions. Let's have a drank conversation here: I know you want to impress Wall Street with impressive numbers but heck if you can hire more people to assist your customer please close shop once and for all. Me and many others waiting in line more than 30 mins for couple items simply because you want to save on customer service is bot worth my time or any other customer's time. So like many others did - just saved my time and money instead of waiting in line for so long. Surely do not like shopping and surely will nit waste my time in line as if the items were an absolute necessity. Close shop and move all your operation online if you can't hire more people to assist your clients."

"Always great deals and variety of new items. Love it!"

"Wish I could give zero stars. I don’t know if this location is in the middle of a revamp or what, but this was by far the most horrendously filthy Ross I have EVER been too. Items all over the floor, some aisles are so bad that you can’t even walk through them much less fit your cart in there. I was so disappointed and almost left my cart and walked out. Target got a revamp this last year and never looked the way this place did so there’s really no excuse for the filth. Half the items you can’t or don’t want to buy because it’s been on the floor for God knows how long. Disgusting. If I were the manager of this store I would be appalled and humiliated. Do better. Will not be returning to this location."

"I was visiting my wonderful sisters in Round Rock Texas and we decided to go pick up a few things from the local Ross! I visited another location before and it was a horrible experience. This location rocks and the ladies here care about the customers experience. Emily, Dawn and Ella was doing everything to get the customers checked out and move the line swiftly. They were friendly and very professional. I truly enjoyed my experience. I live in Katy but will definitely return to this location when I am in town! Thanks ladies I would definitely recommend this location!"