Old Navy,

5001 183A, Cedar Park, TX 78613

"Everything was new. The sign is misleading. Lol"

"Went in here on the Saturday after Black Friday (not intentional, had to make a return) and decided to shop around since almost everywhere there was 50% off signage. I love Old Navy and am a frequent shopper so I thought wow what great bargains! Me and my husband shopped around for a good 45 minutes if not longer and finally went to check out. We’re watching the total closely and notice barely anything is ringing up half off. I ask the cashier if the discounts were popping up and she said no these items aren’t half off. I’m like, huh? I LITERALLY handpicked times that had 50% off signage posted with the expectation of 3 items I believe. Cashier asks the person next to her who says “you have to go check item by item” lol wat You are literally FALSELY ADVERTISING!! And guess what…I go online later that day and the items I picked up in store were HALF OFF!!! That’s the best you can do? Y’all need to do better. Terrible customer service and atrocious false advertising."

"Why do y'all work with other cooperations like Gap where we can order from one source but can't make returns to any of the collective stores?"

"I came to buy a shirt with my husband. I changed my mind on the shirt. Came to return and am obviously not carrying my husbands card around. I have the receipt for proof that we bought the shirt but they want to give me store credit only unless I have my husbands card with me? Now I have to make a second trip here to return. Okay Old Navy. Do better."

"I shopped big in recent online sales, & returns make me anxious so I procrastinated, but it was fast easy & friendly. I couldn't get there until 8:30 (close at 9), but everyone was very friendly & the process very easy. I would be happy to shop here."