Firestone Complete Auto Care
6412 South Interstate 35 Frontage Road, Austin, Texas, United States
About the Firestone Complete Auto Care
Firestone Complete Auto Care is a trusted car repair institution located at 6412 South Interstate 35 Frontage Road in Austin, Texas. With a reputation for providing top-notch automotive services and products, Firestone Complete Auto Care is your one-stop shop for all your car maintenance needs. From routine oil changes and tire rotations to more complex engine diagnostics and repairs, their team of skilled technicians is committed to keeping your vehicle running smoothly and safely on the road. Visit Firestone Complete Auto Care for expert service and quality products to keep your car in top condition.
Photos of Firestone Complete Auto Care
6412 S I-35 Frontage Rd, Austin, TX 78745, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 19:00
Sunday:
09:00 - 17:00
Reviews of Firestone Complete Auto Care
"I had made an appointment for a free safety inspection, but unfortunately, upon arrival, it seemed there was some confusion, and a state inspection was conducted instead. Despite scheduling the appointment specifically for the safety inspection and even having an updated inspection sticker displayed, the mix-up still occurred. It's disheartening and quite disappointing. Moreover, the process ended up taking over an hour due to someone else being ahead of me in line, despite having made the appointment. What's even more frustrating is that no one informed me of the situation until I had to inquire about it myself, as I had to return to work promptly."
"Very very disappointed and unhappy with the service. I came in to fix a flat tire and was definitely targeted to be upsold things I did not need. After leaving with not only 4 new tires I was told I would need an alignment to ensure longevity and avoid problems down the line. I was sold the “lifetime” warranty which sounds ideal if they would honor the service. I took my car back after the alignment had been completed as my steering wheel would shake when I was on the freeway. After expressing my concern to the front desk attendant I was led to believe this would be taken care of- not only did the issue persist but I had to take to another auto care shop only to be told my right rear camber was sticking out. How can my alignment have been checked and addressed and this issue still occur? This is poor practice and bad business. Not only was I scammed into a lifetime warranty I was sold a service that was not being properly addressed. Do not come to this location if you value your money, your car, and your time. I will be reporting to the better business bureau as well."
"I would have said excellent, but when I got there at 7am, I was told that it might be longer because the system double booked, but when said and done, they took me in and recommended some items that needed to be done and they did it right away, didn't not take long at all. I was happy with the service I got. I would definitely go back. The only 5 I gave on survey was that I didn't get my printout of the work that was done. Can I be send one to my email?"
"Update: Raised to two-star because they at least offered to return my car to me (apparently work on my car hadn't started yet) I should have trusted the 1-star reviews. This location will say anything about the time your repairs will take, just to get you in. Really inconvenient when you plan to wait on the car and a 2-hour wait turns into 7-8 hours."
"Cue the beginning of my day, 6 miles into my drive to work and I got smoke coming out of my hood -- neat. This looks great. I limp my car into the parking lot and wait to be scene by the staff. Eric was extremely helpful in walking me through what was wrong, why it had caused the problems I was seeing, and what fixing it would look like from a pricing and logistics standpoint. Eric also pointed out a few other minor things that they could fix, but was not at all pushy in getting them done. I really appreciated his effort to inform me of issues and clarify whether they were needed for the car to function. 6 hours from then and my car is running just fine. I'm beyond impressed that they were able to fix the issue this quickly and effectively! Wesley also helped check me out and he was a pleasure to talk to."
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