Firestone Complete Auto Care

"A big thank you to Daniel + his team for taking care of me and my vehicle timely, respectfully and carefully. It was a big repair with a quick turn around. I appreciated their kindness and transparency through the process. Fair pricing and great work. Thank you!"

"2 weeks ago I brought my car in for oil change and tire rotation. I told the intake person that my right passenger tire has a small leak. After about 1.5 hours, I paid for the service and was told that there were no leaks and the tires were rotated. After two weeks, my car tire pressure was low again from the same tire. I realized that they did not rotate my tires. I went in and talked to the manager, he agreed to perform the tire rotation, gave me $19.79 credit and found two nails on my tire. I had to buy a new tire because it could not be fixed. My issue here is that they should NOT take my money for the rotation and not doing the job. I am very disappointed at this location (or perhaps the Firestone brand) since I have been using their services for over 10 years. My conclusion is that this (particular) Firestone location should not be trusted."

"Daniel was absolutely the best. He was patient and kind to my brother and I. Very helpful and efficient service. As this was our first-ever tire dilemma, Daniel took his time and made sure our tires were good. Even took time to explain over the phone. Thank you, Daniel! you are the best."

"I was incredibly inconvenienced this past week as a result of failure in communication and a lack of comprehensive inspection. I recently encountered an issue with my 2017 Ford Focus' ability to start (initially unsure as to battery or parasitic draw) and remain charged. I first had a diagnostic, albeit not comprehensive, conducted prior to coming to Firestone. Initial diagnostic indicated it was not, in fact, a faulty battery. That said, even after sharing with the technician, Firestone confidently concluded it was a faulty battery and simple replacement and fix. I shared that I had a full warranty for existing battery, as it had been replaced within two years, but the shop it was purchased from was closed over the weekend, so if they could confidently fix, I'd be happy and willing to assume the cost of a new battery. Shortly after leaving the shop, within 48 hours to be exact, I encountered the same issue, once again confirming my suspicion that my car is experiencing a parasitic drain. I then attempted to call and schedule another appointment. No one at the shop answered, and it was soon transferred to corporate. I confirmed a 3 o'clock appointment and drop-off, but when I took off work and drove from downtown Austin at that time, I was informed by the front-desk technician they had no record of my request and that it'd be at least week before someone could inspect it, as lead technician is out. I was assured that I'd be refunded the full amount for battery, but that remains to be seen."