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Firestone Complete Auto Care
9900 South Interstate 35 Frontage Road, Austin, Texas, United States
About the Firestone Complete Auto Care
Firestone Complete Auto Care is a trusted car repair and store located in Austin, Texas. With a convenient address on the South Interstate 35 Frontage Road, this institution offers a wide range of services to keep your vehicle running smoothly. From routine maintenance to more complex repairs, the expert technicians at Firestone Complete Auto Care are dedicated to providing top-notch service and exceptional customer care. Whether you need a simple oil change or a major engine overhaul, you can trust Firestone Complete Auto Care to get the job done right. Visit their location in Austin today for all your automotive needs.
Photos of Firestone Complete Auto Care
9900 S I-35 Frontage Rd, Austin, TX 78748, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 19:00
Sunday:
09:00 - 17:00
Reviews of Firestone Complete Auto Care
"Ive been coming to this Firestone for the past 6 months and everyone from the front desk staff, to the auto techs, to the manager are nothing but absolutely amazing. They care about every customer that walks through their door and makes sure to give each customer the best service they know how to do. They take time to address every question or concern from me and I always leave feeling taken care of. As a female, I've never felt taken advantage of by the staff and that is a big thumbs up."
"I have brought my cars into this shop for over 15 years. They always give the very best service you could asks for. I trust their advice about what the car needs and they always explain what I need to do now, and what I will need to budget for in the next quarter. I recommend this shop all the time."
"Good Customer Service with quality & efficient work & open honesty about repairs needed. I noticed a collective team effort even with new faces that staff is prepared for any unexpected personal ER occurs with a staff member that someone is prepared with expertise to pick up the slack which is always a plus within any type of workplace environment."
"I know car problems can be pretty polarizing depending on the result/ news given by the mechanic. With that said, I believe the 3.6 stars does not accurately represent the great service provided upon arrival at this Firestone location. The staff were all very friendly and slotted my truck into their busy schedule. The fix has, so far, provided me with a truck that feels brand new. If any thing were to happen in the future I have no doubts that I could confidently drop my truck off knowing this group will do the best they can to get me up and running."
"They missed a huge, obvious issue with my car, and it left me stranded out of state for 6 weeks with a $15,000 repair bill. I took my 2017 F-150 Raptor in for a full inspection on Monday, Oct 9. I wanted a thorough inspection before driving to Colorado and back, and was concerned about a squeaking noise I heard on the truck. I was told that the vehicle had no concerns whatsoever, and not even any regular maintenance was being recommended at the time. I was told that the squeaking noise was just a plate that got bent and was rubbing, but it was nothing to worry about and no action was required. During the drive to Colorado that I was preparing for, the truck broke down and I had it towed to a Ford dealership. The dealership immediately found that the squeaking noose is not a bent plate on the truck, but that an object had impacted the underside armor on the truck to such an extent that it punctured the vehicle, scraped yellow paint all over the underside of the vehicle, and caused a series of issues starting with the transmission needing to be replaced. They viewed the vehicle’s code history and saw that the error codes had been on since the squeaking started and were definitely on on Oct 9 when I had the truck inspected. There was a string of other issues beyond the transmission that driving the truck in its condition caused. Ford told me that if the truck had been repaired before being driven so much in that state, it could have been a far less extensive repair and wouldn’t have left me stranded and out of state in the middle of the night. The repairs took 6 weeks and cost almost $15,000 not including the cost of having to fly back home to Texas, rent a car for 6 weeks, fly back to Colorado, and drive the truck back, plus the days off work during that time. I sent this note to Firestone just to let them know this had occurred, and received no response from them whatsoever. So… also don’t trust their guarantees."
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