Dillard's,

7925 Farm to Market 1960 Road West, Houston, TX 77070

"My wife likes this place and often gets me lots of clothing on sale that I like. I'm very lucky to have her."

"Gorgeous clothes and shoes and excellent customer service. They just need to change their VERY SHORT and SUPER STICKY return policy. After 30 days, they will not take anything back or issue a store credit. So, make sure u keep track of the date on your receipt if you don't want to be stuck with something you can't use. Oh, and don't take the tags off, even if you have them upon return. If they are not attached, they consider the item "worn." This is the only reason I rated 4 instead of 5 stars."

"We went in for some NYE shopping and before getting to the second floor I tried some new perfume on the paper stick a lady was handing out. I thought it smelt good and planned on going back to get the perfume later. I had it in my hand as I shopped upstairs but ended up buying 2 shirts and put the paper perfume tester in my Dillard’s bag and went on about my day. One of the shirts didn’t work out so I went back some days later and tried to return it. Miss attitude, Ariana, met me and tried to make me feel bad for the shirt smelling like perfume. She gave me such a hard time and eventually walked away. Came back with even more attitude and asked me to insert my card. As I was walking away she gave me the condescending “have a great day!” And when I didn’t reply she said even louder “I said have a great day!!!!!” She was having a bad day, obviously. But how are you going to tell me you can’t accept a return of an item that smells like your store??"

"A month ago I came to buy a few pairs of shoes. One pair a plain white tennis shoe. I purchase a Vionic brand on whites and a couple of pumps for work. Today after 3 wears of my tennis shoes I noticed that all the side of the sole was coming apart! This was a $120 pair of tennis shoes, not a cheap pair. I went home to change and took the pair of tennis shoes and receipt to the store and show them what happened. The called a manager and he didn’t even look at me while the other attendant was explaining my case. He stared by saying “well they are used” and of course I said “yes, that’s was my intention when I bought them, to use them, but it has to be a defect that a $120 shoes comes apart after a month and three times use” he told me that there was nothing he can do without a box or been used, even with the receipt. I told him I didn’t want a refund only a replacement. He keep saying that was normal wear and tear and all shoes will do that, regardless of the price. Even the cashier insisted on telling him that I didn’t want a refund and that I also had my receipt but he kept ignoring her and dismissing me. He was not even emphatic about it. No backing up the brands he sells or even trying to help. He told me he can only take back a shoe that he can resell again and there was nothing he can do about it. “Buy another brand” he said!!!.. very disappointing and upset about paying for good shoes when they are really not. But more upset with the manager’s attitude and dismissive response. I usually buy all my shoes and perfumes form there . No more."

"I love their kids section. Nice collections. A bit expensive though. The cashier at the checkout was very calm and very polite. She helped us with applying credit card. Very patiently she handled the situation. Great choices for kids and even better during sale time.. they offer great sales in kid’s clothing."