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O'Reilly Auto Parts
12308 Dessau Road, Austin, Texas, United States
About the O'Reilly Auto Parts
O'Reilly Auto Parts is a well-known institution located at 12308 Dessau Road in Austin, Texas. This establishment is a one-stop shop for all your car repair and electronics needs. Whether you are looking for replacement parts, tools, or accessories for your vehicle, O'Reilly Auto Parts has you covered. With a wide selection of products and knowledgeable staff, you can trust that you will find everything you need to keep your car running smoothly. Visit O'Reilly Auto Parts today and experience top-notch service and quality products in a convenient location.
Photos of O'Reilly Auto Parts
12308 Dessau Rd, Austin, TX 78754, United States
Opening hours of O'Reilly Auto Parts
Monday:
07:30 - 22:00
Tuesday:
07:30 - 22:00
Wednesday:
07:30 - 22:00
Thursday:
07:30 - 22:00
Friday:
07:30 - 22:00
Saturday:
07:30 - 22:00
Sunday:
08:00 - 22:00
Reviews of O'Reilly Auto Parts
"Worst O’Reilly store and its employees l!! I was needing a headlight replacement bulb. At first they were not willing to replace it. After requesting several times he agreed to install. He took so long to install it and broke my connector. Since, headlight didn’t work I requested to get a refund but they did not refund and said its against their policy to return. Will not stop until I get my refund!!"
"Worst O’reilly I’ve been to came in to store to swap out a bad battery under warranty was told to wait 1.5 hrs to check battery the came in 1.5 hours later and battery still wasn’t checked and was told to wait another 2 hours to check battery and at this point I said I would just buy a new battery which wasn’t found either after other employee spent 15 min looking for battery"
"So I'm searching for parts and I called this location, it took a very long time to answer but I didn't hang up. Finally someone picked up the phone and no one said anything. I said Hello 3 times and someone made a moaning sound and hung up. That is unprofessional and I'll be taking my business elsewhere. I hope something gets resolved about that because that was ridiculous."
"I used to love this location. But in the last couple of years they have progressively gotten worse and worse. I just walked into an empty store with 5-6 employees standing around doing NOTHING. I thought after I asked for assistance, at least one employee would act like they were interested in providing some quick and simple assistance. But nope. Not even the manager would even turn around. I will never walk through their doors again. I am a full-time rideshare driver. I spend thousands a year on maintenance and repairs on my vehicle. Thankfully, the AutoZone across the street is helpful."
"Came in yesterday on 9/25/2023 at 6pm. I asked if they could charge my battery. I was the only customer in there at the time. I came back at 8:15pm. I found my battery exactly how i left it on the counter. I asked them if they charged it and I instantly knew from their faces they didnt. They proceeded to tell me its ready to go. I go home, put it in my truck and of course, its dead. I come in today 9/26/23 at 12pm. I told the manager RENE what happened and she instantly got an attitude with me saying it was probably the alternator & that if the employees said they charged it, then they’re not lying. She had me wait for a long time & only said “what do you want”. Instead of helping me out, she tried to embarrass me in front of other customers. She ORDERED me to bring and put in my battery in the machine, I asked her how and she got upset and said “the other way”… Instead of taking action, she laughed and told the other employees that WE were the liars trying to make them get mad at us. She proceeded to say our battery was old and bought in 2019 (lies, we just bought our truck a year and a half ago& i bought this battery for this truck?!?!) . After i told her i was going to put a complain on her she laughed and said “well im the manager”. I DO NOT recommend this place at all."
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