Burger King

"My husband placed and picked up this order Tuesday night...so 2 days ago. He said the order taker was friendly and that there was no wait. From the looks and sound of it everything went well. Everything except the "make it your way." We did not have a complicated order just wanted the removal of tomatoes from 3 Whoppers and the removal of lettuce from one of those. The Whoppers came fully dressed. When I contacted BK's corporate customer service they sent a coupon that I have to log into their online ordering system to retrieve. Although the service was friendly we are not sure why the customization was not made? We were told by BK Corporate the manager at this location would be notified, but we have not heard anything further. I guess our disappoint lies with BK Corp or Inc. or whatever it is called. I had never eaten at Burger King as a kid and was just starting to discover its Impossible Whopper which my family loves. But think it may be time to try out the McPlant? BK customer service is pretty non-existent...would think their money would be better spent retaining customers rather than getting them to sign up for their online ordering app."

"I'm a long time customer.  I typically use the drive thru and have rarely had an issue with my order. Wait times are always acceptable because food is made fresh. Now that the restaurant is back open for dining I decided to walk in and order.  The employee at the counter looked a bit worn down. In my short time inside he dealt with a series of difficult people in line. There was a person wanting his Uber order when it was picked up by the driver. He was cranky and rude. There were people who had ordered on the app at the wrong restaurant cutting in line looking for technical assistance. I suspect these things aren't unusual. I still received acceptable service. My food was ready quickly (they didn't call my number though), and it tasted good. I have no complaints."

"First the app was NOT accepting orders. I ordered two whoppers easy catchup easy mayo easy lettuce. Pulled up informed the child at the window that I wasn’t able to place my order online the child’s reply was “ we have no control over that.”"

"I finally tried to the Impossible Whopper. Not bad. The fries were SUPER salty. Had I known, I would have asked them to go easy on the salt. The kids enjoyed their kid's meals. The customer service was good too."