Buckle

"Took my teen son to buy some jeans here. Very helpful staff"

"So today my 13 year old son and I ventured up to pearland from the lake Jackson area to get all the dreaded school clothes shopping done. Our area was pretty picked through for clothes considering I waited till last minute lol. We stopped in several stores in the Pearland Town Center and found ourselves in Buckle. As I said my son is 13 and is really just coming into his own style. I thought it would be a good stop at buckle as they have many styles in there. Boy was I in for a treat. We walked in and within moments a wonderful employee named Chris greeted us. He was with a customer when we first walked in but as soon as he was finished he didn’t hesitate. Chris was absolutely by far one of the most amazing employees I’ve had the pleasure of meeting in a shopping experience! I mean it! My 13 year old son tends to be shy and really unsure and Chris was extremely patient. My son really took to him. Which made it all the better because it made the whole experience very “at home” type of feel. I told Chris I was there for pants, shorts, shirts the whole 9 yards ha ha. I explained to Chris that we liked more simple not all the rips in the jeans and shirts we were pretty open. He knew exactly what to grab and he knew the clothing and made suggestions with zero hesitation. I should also mention that within a couple minutes of him starting to help us he got my son started in a fitting room and Chris and I kind of tag teamed the process of helping my son figure out what he did and didn’t want. I told my son if there was something he did not like that he tried on just hang it over the door so I knew. Chris was on it! If my son didn’t like something Chris would take the item off the top of the door and go directly and put it away. If it was something we needed a different size same thing but Chris would grab us the size we needed while he put the other one away. Not for one second did we ever feel like we were a bother to Chris he was extremely happy to help. I didn’t feel like he was just trying to make a sale he was invested in making sure we were happy and my son was happy. I cannot say enough about Chris. When we went to check out we began to talk. We had a large purchase lol and so we talked as he began ringing my order. I’ve had many many years in management at customer service establishments such as fast food, clothing, even hardware. I thanked Chris as he was ringing our order for being so amazing and asked him how long he had worked at the store. He replied, “6 days.” My jaw dropped in disbelief! I was impressed immediately! In all my years in management and I told Chris I would have never guessed it was only his 6th day. He knew that store, he knew his products and even knew what they did and didn’t have for shoes! He knew the belts! Yes we bought belts as well ha ha. This kid knew his stuff!!!! The whole staff was amazing but we were very lucky to have gotten Chris! This kid is management material without a doubt please don’t let him get away as your company will benefit immensely by investing in his future with your company. This kid deserves a big recognition for his level of knowledge at 6 days in!! A gift card something! He was awesome. Chris, thank you so much for alllll of your help today with my sons shopping experience you made my life so easy today! I was worried I wouldn’t find him much no matter where we went but I truly believe that because of your suggestions and input my son was more comfortable taking the word of a young guy over mom ha ha. Thank you for you patience and kindness and the benefits of your knowledge that greatly eased a time of year that can be stressful for so many parents. You topped off our day! Keep up the great work and God Bless! By far best shopping experience I’ve ever had anywhere! Thank You to Chris and the whole crew today!"

"From the moment we walked in, these ladies(Lexi, Ashley, and Kayispo) were awesome!! They were so helpful in suggesting things for us to try on. I even went out and picked a couple of things myself and liked everything they chose for me better. Keep up the great work ladies!! This is the kind of customer service that makes your shopping experience worthwhile!"

"I went in to purchase some jeans for my fiancé but I wasn’t too sure on the size and style. The gentleman and a young woman that helped me looked up a previous purchase so that I could get exactly the size and style he liked. They went above and beyond and made sure that I wouldn’t have the hassle of purchasing something I’d have to return. Great experience!"