McDonald's,

5762 North Mopac Expressway, Austin, TX 78731

"Just Went in the drive there ordered 2 double Hamburgers and they gave me a mc double and bread with cheese ? This McDonald's is the worst. I don't know what the cook saw or read or what but I didn't get what I wanted and of course they didn't give me a receipt."

"Waited over 15 minutes for an order that was already ready. Stood at the counter for a good 5 minutes with no help until someone who looked like the owner came in and finally helped me get my order that I could clearly see waiting on the counter. By the time I got it, my food was cold. The owner/manager replaced my fries with warm soggy ones. As he handed me my food he said "They must've called for you and you weren't here" One, I ordered inside the location so I would've heard. Two, even if that were the case, I stood at the counter for a long time waiting to be assisted. Many employees made eye contact and could clearly see I needed help and completely ignored me. Mcdonalds is one of my favorite fast food spots. Ive worked next to this one for two years. Another time I ordered they gave me a large fry that I kid you not was less than half full. I went back into the store and you guessed it waited for over 5 minutes again. This one was much longer because the owner never came in. I had to almost raise my voice to get someones attention which I never have had to do before and made me feel extremely uncomfortable and rude but I had been standing at that counter with people avoiding me after making eye contact. Once they finally came to help I showed them the issue and I'm not sure how long it took to replace them, but she handed out three orders that she was finishing instead of going and grabbing the fries I paid for, causing my food to again be cold and soggy. When I say the food is always cold and soggy, I mean when you order door dash to a restaurant and it takes an hour to get to you and by the time you eat it, it's cold and no where near as good. Thats every order at this one. I have ordered around four times because every single time I have gone the food has been old, soggy, or cold, and it takes 5 minutes for anyone behind the counter to even address your existence let alone help you or assist you. I don't mind ordering from a kiosk, I almost prefer it. But that does not mean you then only need a kitchen staff because then if anything isn't correct or there is any confusion your are out of luck because they actively avoid helping you. If you want mcdonalds there are plenty in the city, I would avoid this one as much as possible. Won't be ordering here again as I have now accepted that his location will never be dependable. Gaurnteed to wait, have low quality food, and have no one to help you in the event (which here is extremely often, like every order I have put in had atleast one mistake) you will not be helped in under 5 minutes."

"The lady taking the drive-thru orders didn't know how to work the second speaker and ignored us (after an initial greeting) as three cars had their order taken. We drove around and got in the line she could figure out. When taking our order she was curt and acted like we were a great inconvenience. She also got the order wrong. She was frustrated at that and instead of fixing it, had us pull to the window. At the window, it was not fixed and she was, again, greatly inconvenienced to have to call a manager to fix it. We were given the wrong food, with no sauces in the bag or on the sandwich we ordered. She forgot to give us our drink, and we had to catch her attention to ask for it. It was quite the spectacle to see someone fail at every stage of their job. A unique experience. Food was good (but dry.)"

"4 cars passed our lane before we decided to pull up to the window. Even then it took 10+ minutes per car for “fast” food. This place is a joke. Any other location is a much better choice. We left without service after 30 minutes in line and maybe 6 total cars."

"You have to order from a kiosk but 3 of the 4 kiosks are closed. Staff ignores customers, trash cans are overfilled, and the floor is dirty. On the bright side you can probably have a meal there without having to interface with anyone, the food came out quick, and it taste pretty good. $4.33 for dbl cheese burger fries and a coke."