Freddy's Frozen Custard & Steakburgers 727 Round Rock Avenue, Round Rock, TX 78681

"Updated: left a review on website of everything that went wrong. No reply and it’s been 2 months Ordered here last night to support my sons school, some of the proceeds went towards it. I ordered for pick up for 4 people. Once I got home we realized just about everything we ordered was messed up. The chicken tenders was the only thing they got right and they still didn’t include the honey mustard. They put all the wrong condiments on the burgers, it was almost like the cooks made them at random. Oh and they also forgot our concrete shake which I didn’t realize until I was home. I guess that explains why there was only 1 person eating there at 7pm. I never write reviews but this was so bad I felt like I needed too. If I could give it 0 stars I would."

"I stoped by just to grab a quick order of fries. I literally had to wait 10 mins but I didn’t mind as long as I was getting fresh fries. When I finally got them the girl apologized for the wait. When I drove off I ate the coldest /stale fries ever. It was so disgusting. The line was formed so I didn’t turn around and when I tried to call their service is out."

"Update 11-27-23, Just want to say that management did reach out to me and I received a refund of the total price, which I appreciate. Hopefully this was just an unfortunate off day for them. I updated my review to 2 stars. Ordered 2 single burgers (not meals), which strangely are not list on drive-thru menu, and we're surprised to find out that the single burger is only 60¢ less than the double. We asked them to leave off pickles on 1 and added jalapenos on 2nd but that was only changes. After we got home to eat, we were extremely disappointed to find that both Burgers were missing the cheese and didn't include lettuce, tomatoes, or any mayonnaise, just a little mustard and onions on 1 and a little mustard, onions and pickles on the 2nd - they were the most expensive, salty, dry and bland hamburgers we've ever had. We will NEVER go back. I searched their website and finally found a way to contact them about our disappointment but it shouldn't be that hard to provide feedback. I requested a full refund of our ~$16 since they didn't even give us the cheese as advertised."

"I love their burgers and fries. The fries are really thin like potato sticks, and the pickles on the burgers are sliced longways, instead of the usual round way. There wasn't a junior burger option on the menu, but they let me get the kids burger, which was the size of a regular, single patty one. I thought everything was really good."