McDonald's,

5516 North Lamar Boulevard, Austin, TX 78751

"I arrived at the store, went inside and as I am attempting to approach the counter Sandy scream out " ummm, you can not bring your bike in here, you need to take it outside or I am not serving you." I asked "You do not see a bike rack, where am I supposed to lock it up at? " She walks away. Then returns behind the counter. I reach out to Doordash Support, take pics to send to Doordash support, which is attempting to reach the store at that moment with no prevail. I informed her that I was there to pick up a Doordash order, and she responded " I don't care, no one is going to tell me what to do." Eventually and thankfully Doordash cancelled the order and was able to leave. Afterwards I was thinking how shocked, disgusted and appalled that not only in this day and age but from another minority I would be hearing The Sound of Present Day Prejudice."

"I saw employees touching their hair with gloves on in the kitchen then going back to cooking without changing gloves or washing her hands, the lady working the counter was more worried about the conversation she was having with the cooks than she was even greeting or looking at any of the customers. She didn't give me nuts or my cherry on my Sunday, there were several women with hair well below their shoulders in length and they all wore their hair in ponytails. I'd be curious to know how many people find hair in their orders at this store. If the employees would stop gossiping amongst each other and start paying attention to the customers, I would venture a guess that ticket times would drop drastically and customer satisfaction would likely result in an overall boost in sales."

"It’s probably a 3.5 star McDonald’s. I used kiosk to order my meal and put a number for dining-in. I am comfortable to take my meal, but people in counter mentioned that they don’t know where I am. My number sign was put in front of the desk nearby. Other than this event, my experience was great."

"I live near the McDonald's on Airport road, but after so many bad experiences there I've started just going to this one instead. Instead of waiting in line for 30+ minutes on Airport, I can drive to the N Lamar location and have a nice quick meal and be treated with kindness. Well done."

"I dined in for the infamous Big Breakfast w/ hotcakes IYKYK and ordered via the touchscreen kiosk by the counter. I took a table number for my order (which I usually don’t like doing because they’re sometimes greasy but this one wasn’t bad at all) I went to the restroom to wash up while I waited for my food and there was soap and paper towels available which was reassuring. The atmosphere was chill, and the tables were all clean. Granted it was 9:30am. But hey credit where credit is due. I probably only waited 5 minutes and this charming employee brought my food to me and even added a water cup which I didn’t order. Wow! She probably recognized me JK!! I thought that was so sincere and good faith. Deserves 5 stars for sure. I wish I got her name. The food was fantastic I enjoyed every bite. Obviously I could have used more syrup but I won’t count that against them since I generally drown my breakfast anywhere I go. Lots of MD locations but this is the W spot. I’ll be back!"